We are looking for a driven and hands-on Regional Supervisor to lead, support, and optimise field operations across multiple locations. This role is ideal for someone who thrives in fast-paced environments, enjoys working with people, and is passionate about delivering operational excellence.
You will play a critical role in ensuring that agents and service points operate efficiently, remain compliant, and consistently deliver a high-quality customer experience.
Key Responsibilities- Supervise and support field agents and service providers within the assigned region
- Monitor daily operations to ensure service delivery standards are met
- Conduct regular site visits to assess performance, compliance, and customer experience
- Provide coaching, training, and ongoing support to agents to improve productivity
- Ensure adherence to company policies, procedures, and regulatory requirements (e.g., AML/CFT)
- Identify operational challenges and implement practical solutions
- Track and report on regional performance metrics and KPIs
- Build and maintain strong relationships with agents and stakeholders
- Assist with onboarding and training of new agents
- Diploma or Degree in Business Administration, Management, HR, or related field
- 1–3 years’ experience in operations, field supervision, or administration
- Strong leadership and people management skills
- Excellent communication and problem-solving abilities
- Ability to work independently and manage multiple locations
- High level of attention to detail and accountability
- Willingness to travel within the region
- Leadership & Team Development
- Operational Efficiency
- Stakeholder Engagement
- Compliance & Risk Awareness
- Adaptability in Dynamic Environments
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
Skills Required
- Diploma or Degree in Business Administration, Management, HR, or related field
- 1-3 years' experience in operations, field supervision, or administration
- Strong leadership and people management skills
- Excellent communication and problem-solving abilities
- Ability to work independently and manage multiple locations
- High level of attention to detail and accountability
- Willingness to travel within the region
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
