Regional Account Sales Coordinator is the key liaison between our customers and our own outside sales team (i.e. Territory Managers). A Sales Coordinator is responsible for the execution and overall management of the regional customer business process across all selling platforms. In short, you will be the point person for driving business outcomes and high customer satisfaction.
Responsibilities- Provide exceptional customer service to both external and internal customers
- Build and maintain strong relationships with the sales team and customers and handle the administrative tasks related to the consignments
- Assist customer & the sales team in resolving any issues that may arise during the consignment to cash process
- Create opportunities and contracts and manage assets in the internal customer management system (Salesforce)
- Collect contract information & manage documents
- Review information in our sales and online databases to ensure equipment listings are up to date
- Coordinate and direct internal resources to meet customer objectives and ensure excellent levels of customer service
- Complete assigned responsibilities with a disciplined and systematic approach to tasks and the ability to adapt to shifting priorities, demands, and timelines.
- Collect contact information & manage departmental collaborations to ensure deadlines are met.
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and the safety of your team, co-workers, and customers.
- Perform other duties as assigned.
- Excellent customer service skills
- Experience in Sales or Customer support or inside sales experience
- Understanding of Industrial and construction industries and equipment would be a huge plus
- Strong oral and written communication skills
- Strong interpersonal skills and the ability to build strong relationships at all levels inside & outside of the company
- Strong customer management skills
- Ability to operate successfully in a rapidly changing, fast-paced environment
- Excellent time management and organizational skills
- Self-motivated, tenacious, capable of working independently to achieve goals
- Willing to dig-in and continually learn new things and build a knowledge base
- Team player with a problem-solving mindset who proactively works with other people to ensure customer needs are met
- Proficient with general office productivity tools such as Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Experience with a customer management system (for example, Salesforce
- Occasional travel within Canada, and US regions up to 20% annually
- Occasional onsite work from a Regional Auction Site up to 20% annually
- Work both indoors and outdoors year-round, and climb on and off large equipment and trucks
IAA Holdings, LLC (IAA)
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
About the Team
About the team - Yard Operations
We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.
Skills Required
- Excellent customer service skills
- Experience in sales, customer support, or inside sales
- Understanding of industrial and construction industries and equipment
- Strong oral and written communication skills
- Strong interpersonal and relationship-building skills
- Strong customer management skills
- Ability to work in a rapidly changing, fast-paced environment
- Excellent time management and organizational skills
- Self-motivated and able to work independently to achieve goals
- Ability to continually learn and build knowledge
- Team-oriented problem-solving mindset
- Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
- Experience with a customer management system such as Salesforce
- Willingness to travel within Canada and U.S. regions up to 20% annually
- Willingness to work onsite at a regional auction site up to 20% annually
- Ability to work indoors and outdoors year-round and climb on and off large equipment and trucks
RB Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RB Global and has not been reviewed or approved by RB Global.
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Retirement Support — Retirement plans with employer matching are highlighted in multiple postings, supporting long‑term savings for U.S. employees. Plan details are positioned as a core component of the total package and are frequently called out alongside other key benefits.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is emphasized, including accessible design features such as cashless participation and look‑back/discount mechanics. Participation is portrayed as broad and a meaningful part of total rewards across regions.
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Leave & Time Off Breadth — Paid time off and company holidays are consistently described as part of the standard offering. Time away benefits are frequently praised as a strength that enhances overall compensation value.
RB Global Insights
What We Do
RB Global, Inc. (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace and trusted provider of value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its global network of auction sites and digital platform, RB Global serves customers worldwide across a variety of asset classes, including automotive, construction, commercial transportation, government surplus, lifting and material handling, energy, mining and agriculture. The company’s end-to-end marketplace solutions include Ritchie Bros., IAA, Rouse Services, SmartEquip and VeriTread. For more information about RB Global, visit rbglobal.com.
