We're looking for friendly, professional and customer-focused individuals to join our Reception team in our Joondalup Contact Centre.
As a Receptionist, you'll play a key role in creating positive first impressions by answering incoming member calls, understanding their needs and connecting them with the right RAC team. Every interaction is an opportunity to deliver exceptional service and help our members get the support they need.
This position works on a flexible roster between Monday to Friday, 7:00am – 8:30pm, with rotational Saturdays between 8:30am – 5:00pm.
What you'll be doing
- Answer incoming member calls in a welcoming, professional and efficient manner.
- Accurately identify member needs and direct calls to the most appropriate RAC department.
- Build rapport and create positive experiences for members from their very first interaction.
- Identify, acknowledge and escalate member feedback and complaints through the appropriate channels.
- Support service level targets by managing calls efficiently and assisting with queue-busting activities when required.
- Complete data entry and general administrative tasks accurately and in a timely manner.
What you'll bring
- Previous customer service experience, ideally in a phone-based or contact centre environment.
- Strong communication and active listening skills.
- A friendly, professional and confident telephone manner.
- The ability to follow processes and call scripting while delivering personalised service.
- Sound problem-solving skills and attention to detail.
- Reliability, flexibility and a positive team-focused approach.
- Confidence using computer systems and completing administrative tasks accurately.
Why join RAC?
With over 1.3 million members, RAC is one of Western Australia's most trusted organisations. We're committed to creating a workplace where people feel valued, supported and empowered to make a difference.
At RAC, you'll enjoy:
Ongoing training and development opportunities.
A supportive and inclusive team environment.
Opportunities to grow your career within a well-known WA organisation.
The chance to make a positive impact on our members every day.
At RAC, we value inclusivity and strive to foster a workplace that embraces contributions from all individuals. We encourage applications from people of all abilities, backgrounds, cultures and identities, including Aboriginal and Torres Strait Islander peoples, members of the LGBTQIA+ community and people of all ages.
RAC is committed to providing a flexible and accessible recruitment process. If you require adjustments or support throughout the application process, please contact us at [email protected].
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Skills Required
- Previous customer service experience, ideally in a phone-based or contact centre environment
- Strong communication and active listening skills
- Friendly, professional and confident telephone manner
- Ability to follow processes and call scripting while delivering personalised service
- Sound problem-solving skills and attention to detail
- Reliability, flexibility and a positive team-focused approach
- Confidence using computer systems and completing administrative tasks accurately
- Availability to work a flexible roster between Monday–Friday (7:00am–8:30pm) and rotational Saturdays (8:30am–5:00pm) at the Joondalup Contact Centre
What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors. RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community. House rules: We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines: • Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated. • Please don’t give out any personal information. • We cannot allow any inappropriate or offensive language. • Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed. • If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed. • Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English. • We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate. • Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
