Jobs at RAC WA

Leads a team of data analysts, oversees analytics projects, and develops enterprise data strategies and capabilities. Advises stakeholders on data-driven decision-making, manages change initiatives, governance, risks, compliance, budgets, and communication plans. Coaches analysts and stakeholders while strengthening data management practices and delivering strategic business outcomes.

Lead product strategy and roadmap for Home Services (Security, Home Energy, emerging categories). Drive new product development, commercialization, pricing, profitability, and lifecycle management. Use customer and market data to inform decisions, collaborate across functions and partners, and enable teams to deliver and sell products.

Manage motor recovery claims by investigating liability, identifying third-party recovery opportunities, negotiating settlements, and pursuing recoveries through legal channels or external providers. The role requires accurate claims administration, compliance with policies and regulations, clear communication, dispute resolution, performance monitoring, and member-focused service. It is full-time, based in West Perth with 50% work-from-home flexibility and alternate weekday shifts.

Leads personal finance lending operations as second-in-command, balancing credit assessment, loan processing, policy governance, compliance, escalations, reporting, and continuous improvement. Acts as a subject matter expert, supports loan approvals, maintains compliant procedures, coaches team members, conducts quality assessments, and steps in for the Personal Finance Manager when required.

Design, develop, test, and maintain cloud-native software solutions across front-end, back-end, and integration layers. Build and manage Azure infrastructure using code-first practices, automate CI/CD pipelines, promote DevOps standards, and ensure high availability, resilience, disaster recovery, and quality. Gather requirements directly from users and stakeholders, contribute to strategic solution architecture, document work, support agile delivery, and participate in on-call duties and occasional travel between RAC sites.

RAC Auto Services seeks qualified Light Vehicle Automotive Technicians to perform vehicle servicing and repairs, mentor apprentices, and ensure high-quality standards while supporting workshop operations.

Design personalised itineraries and multi-stop journeys, plan and manage cruise bookings, provide destination and product advice, use Sabre/GDS to manage bookings, coordinate flights/accommodation/tours/insurance/RAC add-ons, convert enquiries into bookings and build long-term member relationships while working a 7-day rotating roster.

Design and manage personalised and complex multi-stop itineraries, specialising in cruise bookings. Provide expert destination and product advice, convert enquiries into bookings, use Sabre to manage reservations, coordinate flights/accommodation/tours/insurance/RAC add-ons, and deliver premium member service while building long-term relationships.

Administer and enhance Workday HCM by managing service requests, configuration, reporting, integrations, access controls, testing, data quality, and organizational changes. Develop documentation and training materials, support system adoption, and partner with HR stakeholders and the Workday Product Owner to deliver practical solutions and maintain governance.

Provides administrative and customer support for motor insurance claims, managing caseloads, salvage vehicle disposal, total-loss communications, assessor and repairer coordination, and settlement follow-up. The role requires accurate system records, clear communication with members and service providers, conflict resolution, negotiation, strong computer literacy, and detailed case management. No prior insurance experience is required, and training is provided. The position offers permanent and 12-month contract opportunities with hybrid work options.

Supports social media and content marketing campaigns for RAC’s Social & Community Impact division. Responsibilities include developing content calendars, creating and publishing social content, managing paid media through Meta Ads Manager, coordinating agencies, engaging online communities, monitoring campaign performance, reporting insights, tracking budgets, and supporting stakeholders. The role requires marketing and social media experience, strong storytelling and organization skills, and familiarity with digital content tools.

Manages group-wide risk, compliance, assurance, incident oversight, and governance activities. Partners with business leaders and risk owners to provide advice on risk appetite, controls, mitigation, compliance obligations, and emerging risks. Supports risk framework improvements, risk system implementation, dashboards, compliance monitoring, assurance reviews, audit finding resolution, and risk culture development. Requires strong knowledge of Australian laws, regulations, risk frameworks, and ISO 31000.

Leads RAC’s community education portfolio, including designing, piloting, delivering, evaluating and improving school- and community-based education programs. Manages a small team, partnerships, contracts, budgets, reporting, marketing, events and business cases. Builds relationships across government, industry, schools and communities, represents RAC externally, and advances road safety, sustainable transport and community connection across Western Australia.

Provide roadside assistance across the South of the River region: diagnose and perform minor vehicle repairs (batteries, tyres, jump-starts), coordinate towing, maintain service records, and deliver calm, customer-focused support while working rotating shifts from designated RAC locations.

Join agile website delivery teams to elicit and analyse requirements, design and deliver digital initiatives, generate data-driven insights, improve member experience and operational efficiency, support regulatory capability uplift, and develop reusable continuous improvement toolkits.

RAC Auto Services is seeking Auto Technicians for various roles to perform vehicle servicing and mechanical repairs while mentoring apprentices and ensuring high standards of work.

Lead and develop a team managing the post-approval member journey—settlements, aftercare, and collections—ensuring compliance, sustainable collections outcomes, delinquency management, KPI performance, and a strong coaching culture focused on member experience and continuous improvement.

Lead development and execution of enterprise architecture strategy, frameworks, governance and capability models. Translate business strategy into architectural roadmaps, guide investment prioritisation, ensure compliance, and advise executives while collaborating across technology and business teams to embed architecture across initiatives.

Provide roadside assistance as an Automotive Mechanic, diagnosing vehicle issues, performing minor repairs, and delivering customer service under pressure.