Jobs at RAC WA

Provide customer service and claims support to members, third parties, and service providers. Responsibilities include handling inbound claims enquiries, assessing policy coverage, setting expectations, supporting vulnerable customers, processing data, completing administrative tasks, and contributing to continuous improvement. The role requires strong communication, empathy, computer literacy, attention to detail, and availability for a seven-day roster.

Provide subledger and general accounting support including month-end, reconciliations, P&L and bank analysis, AP processing, tax tasks (FBT, ITR, BAS), budgets and forecasts, audit support, process improvements, and cross-team assistance.

Plan and deliver change management strategies across insurance, digital experience, project, and operational initiatives. Partner with stakeholders and project teams to assess impacts, readiness, communications, training, and adoption needs. Lead smaller change initiatives, support large-scale projects, provide practical change guidance, track outcomes, and contribute to organizational change capability and knowledge sharing.

Provides administrative and customer support for motor insurance claims, managing caseloads, salvage vehicle disposal, total-loss communications, assessor and repairer coordination, and settlement follow-up. The role requires accurate system records, clear communication with members and service providers, conflict resolution, negotiation, strong computer literacy, and detailed case management. No prior insurance experience is required, and training is provided. The position offers permanent and 12-month contract opportunities with hybrid work options.

Four-year first-year automotive technician apprenticeship at a Joondalup service centre. The apprentice will complete training and logbooks, learn vehicle servicing and mechanical repairs under qualified supervision, prepare repair orders, record parts, maintain workshop safety and cleanliness, and perform general administration. Candidates should demonstrate reliability, teamwork, enthusiasm, willingness to learn, customer service skills, and flexibility. A valid Western Australian C-class licence is required; a Certificate II pre-apprenticeship is desirable.

Supports enterprise portfolio governance, assurance, and project controls by monitoring project progress, risks, issues, dependencies, schedules, and budgets. Prepares executive reports, coordinates governance forums, manages portfolio data and chargeback reporting, supports project management tools, delivers user training, performs testing and health checks, and drives continuous improvement. The role requires strong communication, stakeholder engagement, critical thinking, organization, and knowledge of project delivery and assurance frameworks.

Conduct comprehensive payroll and leave audits, reconcile employee entitlements, validate payroll data against legislation and employment agreements, investigate discrepancies, prepare audit reports, and support remediation. The role collaborates with Payroll, HR, Finance, and business stakeholders while maintaining accurate documentation and audit trails throughout a six-month leave audit project.

Lead and coach Home Claims Specialists while handling complex claims throughout the claims lifecycle. The role focuses on empathetic member service, fair and efficient claim outcomes, coordination with builders and suppliers, repair cost and timeline management, process improvement, and performance feedback. Candidates need insurance claims experience, leadership capability, strong communication, resilience, discretion, and an understanding of the home repair industry.

Manage complex home liability and recovery claims, including reinsurance activities, notifications, recoveries, and compliance with claims guidelines and insurance standards. Build relationships with legal advisors, solicitors, suppliers, members, and internal teams. Provide guidance to claims staff, identify process improvements, make sound commercial decisions, and deliver customer-focused service while managing difficult conversations and competing priorities.

Supports insurance claims compliance by coordinating incident investigations, root cause analysis, remediation, and rectification activities. The role analyzes incident data, identifies systemic risks, recommends corrective actions, consults with operational, legal, risk, and compliance stakeholders, and helps ensure adherence to regulatory requirements and the General Insurance Code of Practice.

Lead and coach claims specialists across Home, Motor, or Assessing teams. Responsibilities include managing workflows and resources, supporting complex claims decisions, monitoring service and productivity targets, ensuring regulatory and policy compliance, developing employees, resolving escalations, and driving continuous improvement and member-focused outcomes.

As a Loan Assessor, you will assess loan applications, conduct member discussions, ensure compliance with lending obligations, and prepare loan documentation.

Coordinates end-to-end recruitment activities, including candidate communications, interview scheduling, documentation, screening support, onboarding, compliance checks, recruitment records, reporting, and Talent Acquisition projects. Partners with hiring leaders, candidates, and internal stakeholders to deliver a compliant and positive recruitment experience. The role also manages recruitment inquiries and uses Workday and related systems.

Leads and supports contact centre teams across Joondalup and West Perth, providing leadership continuity during leave, projects, and development activities. Responsibilities include coaching, performance and KPI management, sales and service target achievement, quality and compliance monitoring, change support, and developing consultants and leaders.

Provide roadside assistance as an Automotive Mechanic, diagnosing vehicle issues, performing minor repairs, and delivering customer service under pressure.

Leads personal finance lending operations as second-in-command, balancing credit assessment, loan processing, policy governance, compliance, escalations, reporting, and continuous improvement. Acts as a subject matter expert, supports loan approvals, maintains compliant procedures, coaches team members, conducts quality assessments, and steps in for the Personal Finance Manager when required.

Design, develop, test, and maintain cloud-native software solutions across front-end, back-end, and integration layers. Build and manage Azure infrastructure using code-first practices, automate CI/CD pipelines, promote DevOps standards, and ensure high availability, resilience, disaster recovery, and quality. Gather requirements directly from users and stakeholders, contribute to strategic solution architecture, document work, support agile delivery, and participate in on-call duties and occasional travel between RAC sites.

RAC Auto Services seeks qualified Light Vehicle Automotive Technicians to perform vehicle servicing and repairs, mentor apprentices, and ensure high-quality standards while supporting workshop operations.

Design personalised itineraries and multi-stop journeys, plan and manage cruise bookings, provide destination and product advice, use Sabre/GDS to manage bookings, coordinate flights/accommodation/tours/insurance/RAC add-ons, convert enquiries into bookings and build long-term member relationships while working a 7-day rotating roster.

Design and manage personalised and complex multi-stop itineraries, specialising in cruise bookings. Provide expert destination and product advice, convert enquiries into bookings, use Sabre to manage reservations, coordinate flights/accommodation/tours/insurance/RAC add-ons, and deliver premium member service while building long-term relationships.