Jobs at RAC WA

Manage motor insurance recovery claims by investigating liability, identifying recovery opportunities, negotiating settlements, and pursuing recoveries through insurers, legal channels, or external providers. Ensure files comply with policies, authority limits, and regulations while delivering professional member service. Monitor performance, support continuous improvement, and collaborate effectively with colleagues.

Assess damaged motor vehicles and caravans, estimate repair costs, and recommend cost-effective claim settlements. The role manages repair processes, validates assessment reports, applies insurance and repair industry standards, and negotiates outcomes among RAC, members, and repairers. It also requires strong customer service, dispute resolution, reporting, and communication skills, supported by panel beating or spray painting trade experience and an unrestricted driver’s licence.

Manage complex home liability and recovery claims, including reinsurance activities, notifications, recoveries, and compliance with claims guidelines and insurance standards. Build relationships with legal advisors, solicitors, suppliers, members, and internal teams. Provide guidance to claims staff, identify process improvements, make sound commercial decisions, and deliver customer-focused service while managing difficult conversations and competing priorities.

Leads learning and development strategy for major business, technology, system, and process transformation projects. Responsibilities include identifying capability gaps, designing and delivering training, supporting system adoption, managing learning technologies, partnering with stakeholders, and leading four Project Trainers. The role also oversees training planning, scheduling, communications, reporting, continuous improvement, and coaching to ensure frontline employees are prepared for new ways of working.

Provides risk and compliance advice to RAC Insurance leaders, strengthens risk management practices, reviews controls, monitors compliance obligations, supports remediation and business continuity, interprets regulatory changes, and builds stakeholder capability through education and coaching.

Senior risk and compliance professional supporting an insurance business by identifying and managing operational and strategic risks, reviewing controls, advising on regulatory compliance, strengthening business continuity and resilience, monitoring regulatory change, and preparing governance reporting. The role also involves stakeholder coaching, risk culture development, and potentially leading one or two direct reports. Expertise in APRA, ASIC, CPS 230, technology and cyber risk, data governance, and AI risk is valued.

Leads RAC Insurance’s Business Risk and Compliance function, including team leadership, risk framework implementation, incident and breach management, controls assurance, regulatory compliance, executive reporting, strategic risk reviews, and Financial Accountability Regime implementation. The role partners with senior stakeholders to strengthen risk culture, accountability, controls, and continuous improvement across the business.

Coordinates compliance, governance, risk management, audits, incident reporting, contractor compliance, documentation, business continuity, and operational reporting across multiple parks and resort sites. Maintains risk registers, action plans, policies, procedures, and SharePoint systems while supporting process improvements and collaborating with site leaders. Requires strong organization, stakeholder communication, Microsoft Office skills, a current driver’s licence, and willingness to travel between sites.

Manage motor insurance claims from assessment through settlement, negotiate liability with insurers and third parties, monitor outcomes, follow policies and regulations, and deliver empathetic member service. The role requires clear communication, evidence-based decisions, dispute resolution, teamwork, and participation in continuous improvement initiatives.

Provide customer service and claims support to members, third parties, and service providers. Responsibilities include handling inbound claims enquiries, assessing policy coverage, setting expectations, supporting vulnerable customers, processing data, completing administrative tasks, and contributing to continuous improvement. The role requires strong communication, empathy, computer literacy, attention to detail, and availability for a seven-day roster.

Supports enterprise portfolio governance, assurance, and project controls by monitoring project progress, risks, issues, dependencies, schedules, and budgets. Prepares executive reports, coordinates governance forums, manages portfolio data and chargeback reporting, supports project management tools, delivers user training, performs testing and health checks, and drives continuous improvement. The role requires strong communication, stakeholder engagement, critical thinking, organization, and knowledge of project delivery and assurance frameworks.

Provide roadside assistance as an Automotive Mechanic, diagnosing vehicle issues, performing minor repairs, and delivering customer service under pressure.

Leads personal finance lending operations as second-in-command, balancing credit assessment, loan processing, policy governance, compliance, escalations, reporting, and continuous improvement. Acts as a subject matter expert, supports loan approvals, maintains compliant procedures, coaches team members, conducts quality assessments, and steps in for the Personal Finance Manager when required.

RAC Auto Services seeks qualified Light Vehicle Automotive Technicians to perform vehicle servicing and repairs, mentor apprentices, and ensure high-quality standards while supporting workshop operations.

RAC Auto Services is seeking Auto Technicians for various roles to perform vehicle servicing and mechanical repairs while mentoring apprentices and ensuring high standards of work.

Lead and develop a team managing the post-approval member journey—settlements, aftercare, and collections—ensuring compliance, sustainable collections outcomes, delinquency management, KPI performance, and a strong coaching culture focused on member experience and continuous improvement.