Jobs at RAC WA

Answer incoming member calls, identify needs, route to appropriate teams, manage queues, record member feedback, handle data entry and administrative tasks while delivering friendly, professional service and meeting service level targets.

Provide flexible leadership across Joondalup and West Perth contact centres by shadowing and supporting Team Managers, coaching consultants, managing KPIs, monitoring quality and compliance, and stepping in during leave or projects. Support change initiatives, drive sales and service performance, and help develop leaders until a permanent team placement is available.

As a Senior Software Engineer at RAC WA, design and build cloud-native solutions, ensuring user-centric experiences, high-quality testing, and adherence to best practices in a flexible team environment.

Handle inbound claims and enquiries via multiple channels, determine policy coverage, provide empathetic support, use multiple computer systems to process data and admin tasks, and contribute to continuous improvement initiatives.

Join as a First Year Apprentice at the Morley work centre for a four-year, full-time automotive apprenticeship. Learn light-vehicle mechanical skills through hands-on workshop and classroom training, assist technicians under supervision, complete assessments, and progress through regular reviews.

Manage all operational elements of RAC Cervantes Holiday Park including staff recruitment and development, guest reservations and service delivery, budgeting and financial controls, asset and facility maintenance, safety and regulatory compliance, stakeholder liaison, and on-site operations across a 7-day roster.

Support HR function by advising on policies, assist with employee inquiries, manage HR data, comply with laws, and collaborate with departments.

Lead RAC's content design stream for a 12-month contract, driving headless CMS migration, IA redesign, governance, SEO, UX and content strategy to optimise mid-to-lower funnel member journeys. Collaborate with product, marketing and web teams, set content standards, create reusable assets, measure performance, and train stakeholders to deliver scalable, user-centred digital experiences that improve acquisition, retention and conversion.

Lead delivery, launch and optimisation of RAC's mobile app. Define roadmap, manage cross-functional teams, run Agile delivery, oversee app store/release processes, track engagement and performance metrics, and align stakeholders across the digital ecosystem.

Coordinate and support investigations of claims-related compliance incidents, perform root cause analysis, drive remediation and rectification actions, consult stakeholders, analyse data, and help mature risk culture and capability across insurance.

Lead planning, development, and delivery of change management strategies and communications for strategic and operational projects. Coach teams, assess readiness, design interventions, track success metrics, and embed change practices across the organisation.

Design, implement and maintain data quality monitoring and controls; partner with data owners to set thresholds and remediate issues; perform root-cause analysis, maintain metadata/lineage, support governance, and coordinate data correction and risk-control activities.

Support the Park Manager to run daily park operations, manage front office, housekeeping and maintenance teams, handle reservations (RMS), ensure health and safety compliance, maintain assets, assist financial activities and participate in after-hours on-call duties.

The Senior Project Manager will oversee strategic delivery and governance of complex projects, manage resources, and lead cross-functional teams through change, ensuring alignment with business objectives and regulatory requirements.

RAC Auto Services seeks qualified Light Vehicle Automotive Technicians to perform vehicle servicing and repairs, mentor apprentices, and ensure high-quality standards while supporting workshop operations.

Provide roadside assistance as an Automotive Mechanic, diagnosing vehicle issues, performing minor repairs, and delivering customer service under pressure.

The Legal Counsel will draft, negotiate, and review contracts, conduct legal research, advise stakeholders, monitor regulatory changes, and support M&A activities.

RAC Auto Services is seeking Auto Technicians for various roles to perform vehicle servicing and mechanical repairs while mentoring apprentices and ensuring high standards of work.

The Centre Development Manager will lead the Rockingham Auto Service Centre, focusing on operational performance, staff management, compliance, and customer service excellence.