Receptionist

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants.  Today, we operate over 52+ district offices and employ over 2,100 employees across multiple states throughout the USA.  
At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career.   
Why work with us?
At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.  
Please text “ImpactFire” to 512-722-7592 to connect with Ember, Impact Fire’s Recruiting Assistant, to learn more about this position and the company.
Benefits of joining Impact Fire Services   
 
When you join Impact Fire you will receive: 

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Career Advancement Opportunities
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success.  This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
• Exceptional guidance and support from our managers
• Collaborative culture & environment 
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
• Opportunity to work alongside some of the best talent in the fire protection industry

The Receptionist is responsible for answering incoming calls and directing calls to the appropriate individuals and departments as needed. The individual will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization and coordinate the on-site mailing needs for the location.

This role is responsible for greeting customers, visitors, and guests, determining the purpose of visit and directing or escorting individuals to the appropriate location. The role answers, accurately screens, and directs phone calls to individuals/related departments, taking messages and/or scheduling appointments. Related duties include receiving incoming mail, documents, packages, and courier deliveries and delivers or distributes items to individuals and departments on-site. In addition, the role supports office administrative and clerical support tasks, filing and recordkeeping, and other duties as assigned by Office Manager.

JOB RESPONSIBILITIES:

• Responsible for greeting and managing front desk visitors and coordinating related visitor needs on-site.
• Responsible for answering, screening and managing incoming call flow; messaging and directing callers to appropriate department or individual.
• Manage and facilitate all site incoming and outgoing mailing needs including USPS, courier, and related package distribution for front office ensuring deliveries and communications to individual or department.
• Support office and clerical/administrative support tasks including filing, recordkeeping, customer communication support and other duties as assigned by Office Manager.

JOB REQUIREMENTS:

• Current use of MS Office Suite (Word, Excel) and Outlook Email in a proficient manner.
• Detail oriented and comfortable working in a fast-paced office environment.
• Exceptional communication skills including interpersonal and customer service skills.
• Superior organization skills and dedication to completing tasks in a timely manner.
• Capable of passing a pre-employment background and drug test.

Successful completion of a drug test and pre-employment background screening is required.  MVR checks are required for all driving positions. 
We look forward to talking with you about career opportunities with Impact Fire Services.  For consideration, please apply on-line.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.