Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Role Definition
To act as the first point of contact for clients and visitors and ensuring the highest standards of customer service are maintained
Key Responsibilities
To ensure all three of the reception areas are maintained to high standard at all times
- Meet and greet clients and visitors in a professional manner and ensuring they are well looked after whilst in our office
- Working as part of dynamic front reception team, helping to maintain a high level of service to all clients
- Managing the booking of couriers for domestic and international deliveries
- Ensuring seamless communication is in place between the hospitality team and client services teams regarding any hospitality requirements or room bookings for all meetings and internal events
- Maintain a high level of understanding of the companies policies and procedures and applying them to everyday work
- Ensure that all visitors sign in and are issued with a visitors pass, keeping records up to date of all visitors in the building and any temporary passes assigned and returned or deactivated if not returned, liaising with the Reception Administrator
- Maintaining an open line of communication with the CRES (facilities) team and reporting any issues/updates as soon as known
- That you maintain a well presented appearance and that your uniform is well maintained
Office and Reception Area
- Ensure all reception areas are consistently maintained to a high standard, liaising with the cleaners when necessary
- Maintaining a clean and tidy reception desk at all times and on all floors
- Assisting the hospitality team in ensuring that all client meeting rooms on the 14th floor are reset after every meeting
- Other duties as deemed appropriate by your line manager
Skills and Experience
- Excellent interpersonal skills to deliver high quality face-to-face contact with clients and visitors
- Maintain a professional manner when answering the telephones
- Ability to work independently and as part of a team
- Excellent communication skills, in both verbal and written English
- Good time management, with ability to prioritise and multi task
- Basic level of knowledge for all Microsoft Office suites
- Experience of working in the service industry desired
Qualifications
- Minimum GCSE Level
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
PermanentSkills Required
- Excellent interpersonal skills for high-quality face-to-face client and visitor contact
- Professional telephone manner
- Ability to work independently and as part of a team
- Excellent verbal and written English communication skills
- Good time management with ability to prioritise and multitask
- Basic knowledge of Microsoft Office suites
- Experience of working in the service industry
- Minimum GCSE level qualification
What We Do
The global reinsurance broker and risk, capital, and strategic advisor focused on relentless innovation and superior analytics for top client service. Part of Howden
