Reactive Group Sales Manager - The St. Regis Venice

Are you passionate about building strong relationships, generating new business opportunities, and turning exceptional events into unforgettable experiences? As a Reactive Group Sales, you will play a key role in driving the hotel’s commercial success by identifying, developing, and securing group business opportunities that contribute to revenue growth and position The St. Regis Venice as a premier luxury and MICE destination.

If you are results-driven, commercially minded, and thrive on developing strategic relationships with clients from around the world, we would love to meet you!

CANDIDATE PROFILE 

Education and Experience

Required:

• High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

• University degree in Business Administration, Marketing, Hotel and Restaurant Management. 
• Lodging sales experience.
• Account management experience.
• Marriott sales systems experience
   

CORE WORK ACTIVITIES

• Managing Sales Activities
• Identifying, developing, and managing business opportunities for group accommodation, meetings, incentives, conferences, and special events.
• Developing and implementing sales strategies aimed at maximizing revenue and market share within the group segment.
• Managing the entire sales cycle, from prospecting and lead generation through negotiation, contract signing, and post-sale follow-up.
• Building and maintaining strong relationships with clients, event planners, travel agencies, destination management companies, and key accounts.
• Preparing customized proposals, contracts, and presentations tailored to each client’s specific requirements.
• Conducting site inspections, hotel presentations, and sales appointments to showcase the hotel’s facilities and services.
• Monitoring market trends, competitor activity, and emerging business opportunities to enhance sales performance.
• Working closely with Revenue Management teams to optimize pricing, availability, and profitability for group business.
• Collaborating with Events, Operations, and Catering teams to ensure seamless execution of contracted programs and events.
• Maintaining accurate and up-to-date client, pipeline, and contract information within Marriott’s sales systems.
• Preparing sales reports, forecasts, and performance analyses for leadership teams.
• Ensuring compliance with Marriott International sales standards, policies, and procedures.
• Contributing actively to the achievement and surpassing of revenue and production goals established by the hotel.
• Understands the overall market  (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.
• Partners with Sales to identify new group/catering business and achieve personal and property revenue goals.
• Provides expert knowledge on local destination (e.g., local attractions, events, etc.)
• Coordinates with all sales channels to educate selling engines on property attributes and business needs.
• Verifies echannels and websites are updated with accurate details about the property. 
• Provides other sales support as needed, upon direction from General Manager (GM) or sales leadership, within the overall sales strategy
• Performs other duties, as assigned, to meet business needs.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
• Drives customer loyalty by delivering service excellence throughout each customer experience. 

What we are looking for in you

•  Previous experience in hotel sales, group sales, MICE, events, hospitality business development, or a similar commercial role.
• Strong negotiation, communication, and relationship-building skills. 
• A customer-focused mindset with a passion for delivering tailored solutions and exceptional experiences. 
• A proactive, organized, and results-oriented approach to achieving business objectives. 
• Strong analytical skills with the ability to interpret market trends, sales reports, and business opportunities. 
• Confidence working in international and multicultural environments. 
• Experience using CRM platforms, hotel sales systems, and business development tools. 
• Excellent collaboration skills and the ability to work effectively with multiple departments. 
• Fluency in Italian and English; additional languages will be considered a strong advantage.

About the TeamCombining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.