Location: Ottawa
Duration: 12 to 16 months
At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
About this opportunity:
The Co-op Student position in CX TS (Customer Experience Technical Support) Team is a unique opportunity to join a diverse and experienced group of fellows Co-ops to take part in innovation and improvement projects helping the internal workings of a multinational networking and communications company. These projects can span many departments and will give you exposure to new technologies and methods of working. You will support and learn alongside senior engineers and developers who are experts in their respective fields to accomplish your goals and create continous improvements for the company.
What you will do:
- Take part in 12 to 16-month Co-op working term with 8 hour work days/40 hours per week.
- Contribute to the development and refinement of automation scripts to streamline operations.
- Participate in AI/ML-driven use cases, including the automation of processes using AI agents and LLMs.
- Documentation and Reporting: Help in maintaining clear documentation and reporting of activities and results.
- Meet with task stakeholders and define plans of analyzing and resolving ongoing problems.
- Research and present prospective solutions for task at hand.
- Learn and apply SW troubleshooting methodologies across RAN (Radio Access Network), end-to-end.
- Collaborate with a skilled and supportive team and help in investigations and analyses of customer issues.
- Perform fault reproduction and handle configurations in Ericsson's environment, gaining an understanding of RAN SW architecture and its connection to 3GPP standards.
- Work in a team of several Co-ops to support and learn from one another.• Studying towards Computer Science, Machine Learning, Telecommunications, Electrical Engineering,
- Software Engineering, or related field, at a Canadian University
The skills you bring:
- Programming: Proficiency in Python, with familarity in libraries such as NumPy, pandas, and SciPy.
- Machine Learning: Familiarity with frameworks including scikit-learn, TensorFlow, PyTorch, and Keras.
- Data Visualization: Knowledge with tools like Matplotlib, Seaborn, and Plotly.
- AI and LLM: Knowledge and experience in using LLM APIs, understanding of LLM-agents and AI agentic frameworks and RAG.
- Operating Systems: Linux knowledge and bash scripting skills.
- Knowledge (courses) related to Telecommunications, Radio Access Networks, IP, Networking, Cloud Infrastructure.
- Troubleshooting mindset.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || Ottawa (Country/ City)
Job details: Developer
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Skills Required
- Enrolled in a Canadian university program (Computer Science, Machine Learning, Telecommunications, Electrical Engineering, Software Engineering, or related field)
- Authorized to work in Canada without sponsorship (no immigration assistance/sponsorship provided)
- Proficiency in Python
- Familiarity with Python libraries: NumPy, pandas, SciPy
- Familiarity with machine learning frameworks: scikit-learn, TensorFlow, PyTorch, Keras
- Knowledge of data visualization tools: Matplotlib, Seaborn, Plotly
- Experience with LLM APIs, understanding of LLM agents, AI agentic frameworks, and RAG
- Linux knowledge and Bash scripting skills
- Coursework or knowledge related to Telecommunications, Radio Access Networks (RAN), IP Networking, and Cloud Infrastructure
- Troubleshooting mindset and ability to perform fault reproduction and configuration in Ericsson environments
What the Team is Saying
.png)
.png)
Ericsson Compensation & Benefits Highlights
-
Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health options are positioned as core benefits with multiple plan choices in key markets. Official materials explicitly emphasize healthcare breadth as part of “Life at Ericsson.”
-
Retirement Support — 401(k) with employer matching in the U.S., pensions in some regions, and broad access to an ESPP indicate strong long‑term financial support. Company filings and AGM materials describe share programs and post‑employment benefits as ongoing pillars of the package.
-
Leave & Time Off Breadth — Paid time off, sick leave, holidays, and paid volunteer time are highlighted alongside generous parental leave in various locations. Time‑off entitlements are presented as a strong component of the total rewards offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
Gallery
Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
