Location: Ottawa, ON.
Duration: 12 - 16 months (for co-ops)
Start date: September 8th, 2026
Please upload your unofficial transcript when applying. (Use the "Cover letter" uploading tab.) Please indicate in your resume or a cover letter how many months you are available for.
At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
About This Opportunity:
Ericsson is looking for a Product Support Co-op to join our EUHW CX TS AMER team in Ottawa, Ontario. In this role, you will provide technical support to customers using our products, with a focus on ensuring smooth product integration into customer networks and resolving issues promptly. You will collaborate with Development teams, Systems & Technology, Product Line teams, and Customers, gaining broad exposure across engineering functions. Working alongside experienced engineers and developers, you will build your skills while contributing to continuous improvements. This is a 12 to 16-month Co-op term with 8-hour workdays (40 hours per week).
Join our Team
What You Will Do:
- Set up products, conduct testing, and reproduce faults in Ericsson labs using baseband units, radios, user equipment, and hardware.
- Troubleshoot and analyze customer issues following established processes (e.g., CSRs, Design Consultations, TRs), and liaise with design teams for issue resolution.
- Collaborate with the data analytics team to assess network impact by translating technical requirements and analyzing results.
- Support and carry out deployment activities in lab, network, or customer environments.
- Build technical knowledge through training, mentorship, knowledge sharing, and continuous learning.
- Identify opportunities for improvement and innovation in products and processes to solve technical challenges and enhance customer value.
- Connect with fellow Co-op students at the Ottawa office through the Ericsson E-Squad program and participate in Ericsson's bottom-up innovation initiatives.
The Skills You Bring:
- Currently enrolled in a bachelor's or master's program in a relevant technical field (e.g., Electrical Engineering or related discipline).
- Comfortable working in a lab environment for integration and testing activities.
- Strong written and verbal communication skills in English.
- Self-motivated, results-oriented, and proactive with strong planning and organizational abilities.
- Able to collaborate effectively within a team and support colleagues.
- Experience with programming or scripting, such as Python.
- Adaptable and able to thrive in a dynamic, complex environment with a passion for continuous learning.
- Flexibility to accommodate scheduling across different time zones when collaborating with global teams.
- Nice to have: Familiarity with Microsoft Office (Word, PowerPoint, Excel), Microsoft Teams/Outlook, SQL, Power BI, or advanced statistics.
Eligibility requirements:
- 2.7+ GPA or equivalent , Uploading an unofficial copy of your transcript
- Actively enrolled in an accredited undergraduate, master's, or PhD on a full-time basis at a four-year college or university at the time of the co-op
- Be available to work 40 hours per week
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || Ottawa (Country/ City)
Job details: Developer
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
The salary range for this position is:
Bachelors: $25.5/hr - $34.5/hr
Masters: $37/hr
Skills Required
- Currently enrolled in a bachelor's or master's program in a relevant technical field
- Comfortable working in a lab environment for integration and testing
- Strong written and verbal communication skills in English
- Self-motivated, results-oriented, and proactive
- Experience with programming or scripting such as Python
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health options are positioned as core benefits with multiple plan choices in key markets. Official materials explicitly emphasize healthcare breadth as part of “Life at Ericsson.”
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Retirement Support — 401(k) with employer matching in the U.S., pensions in some regions, and broad access to an ESPP indicate strong long‑term financial support. Company filings and AGM materials describe share programs and post‑employment benefits as ongoing pillars of the package.
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Leave & Time Off Breadth — Paid time off, sick leave, holidays, and paid volunteer time are highlighted alongside generous parental leave in various locations. Time‑off entitlements are presented as a strong component of the total rewards offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
