Join PatientPoint to be part of a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.
Job Summary
The role is part of the Quality Management Office, with a focus on internal process management, improving efficiency, streamlining workflows, and driving continuous improvement initiatives. This position requires effective collaboration between stakeholders, problem solving skills, and strong project management skills to ensure improvement initiatives stay on track.
What You’ll Do
- Analyze existing business processes to identify areas for improvement.
- Work cross-functionally with teams to streamline workflows and eliminate inefficiencies.
- Collect and analyze data to measure process effectiveness and track improvements.
- Lead or support process improvement projects from inception to completion.
- Develop and maintain documentation of improved processes, including standard operating procedures (SOPs).
- Provide training and guidance to teams on changes to internal processes and metrics.
- Develop and implement process improvement strategies using Lean, Six Sigma, and other process analysis tools and methodologies.
What We Need
- Strong project management skills with experience coordinating complex initiatives involving cross-functional teams.
- 5 years of experience in process improvement, business operations, or project management.
- Proficiency in process mapping, data analysis, and workflow optimization.
Desired Qualifications
- Knowledge of Lean, Six Sigma, Kaizen, or other process improvement methodologies (certification preferred).
- Experience with process improvement tools such as Visio, Power BI, or statistical software is a plus.
What You'll Need to Succeed
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
- Excels in facilitating collaboration between diverse teams and stakeholders.
- Proactively identifies and resolves issues to ensure timelines and objectives are met.
- Thrives in a dynamic environment requiring adaptability and critical thinking.
About PatientPoint:
PatientPoint is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made. Our solutions are proven to influence patient behavior and improve health outcomes, driving value for all stakeholders. Across the nation’s largest network of connected digital devices in 35,000 physician offices, PatientPoint solutions empower better health for more than 750 million patient visits each year.
Latest News & Innovations:
- Named A Best Place to Work Across Multiple Prestigious Platforms! Read More
- Featured on Built In's article "Companies That Pay Well". Read More
- Now Culture Content Certified by VentureFizz. Read More
What We Offer:
We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.
PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V
What the Team is Saying
PatientPoint Compensation & Benefits Highlights
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Leave & Time Off Breadth — Time off is extensive with five weeks of frontloaded flexible PTO, 11 paid holidays, and seven paid sick days. Summer hours, a Friday‑afternoon meeting blackout, and paid volunteer time reinforce practical flexibility.
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Parental & Family Support — Family‑building support includes 4–12 weeks of paid parental leave, a fertility reimbursement HRA up to a $10,000 lifetime max, and survivor benefits at 2× salary (capped at $500,000). Feedback suggests these offerings feel above average for a mid‑sized digital health employer.
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Retirement Support — Retirement support includes 401(k) eligibility at hire with a 3% safe‑harbor company contribution (capped at $3,150 annually) made regardless of employee deferral. This guaranteed baseline boosts total rewards predictability.
PatientPoint Insights
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What We Do
At PatientPoint, we're transforming every doctor-patient interaction with cutting-edge, technology-driven solutions designed to improve health outcomes and quality of life. By delivering impactful, digital, in-office patient education at no cost to physicians across the country, we empower healthcare professionals to connect more meaningfully with their patients. Through partnerships with trusted healthcare brands like Pfizer, P&G, Sanofi, Merck, NatureMade, and Bristol Myers Squibb, we’re making a real difference. Our mission to empower better health guides everything we do, reaching over 750 million patient visits each year and driving healthier, longer lives for patients everywhere. From the top down, we operate within a culture of collaboration and open-minded thinking. We are in it to win it as a team working together, not competing with each other. Your thoughts and ideas are equally valued by leadership and your colleagues. Our employees embody our company values: they’re trustworthy, driven, innovative and welcoming of diversity. You’ll enjoy being part of our group. We’re always learning, and we encourage entrepreneurial thinking. We challenge the status quo and are open to new ideas from every corner of the organization. You can help make a difference in the healthcare industry by discovering groundbreaking solutions that provide value to patients, providers, and sponsors. As a company that is still growing and always evolving, we provide plenty of career and learning potential. Here, you’ll work to advance the industry, develop your career goals and be rewarded for your efforts. It’s all within reach, because playing a key part in our success will enhance yours. PatientPoint is the trusted and fully established leader in patient engagement platforms. Our employees are proud to include our name on their resumes. Joining us has definite advantages: stability, rewards and benefits, professional growth potential, plus the knowledge you are in the right place to do your best work.
Why Work With Us
We are a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.
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PatientPoint Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
PatientPoint is a remote-first company with teammates in 30+ states. Our headquarters is in Cincinnati, along with our Innovation Center in NYC offers space for in-person collaboration while we stay connected through a strong virtual culture.
