Quality Engineer Expert

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Engineer Expert within PNC's C&IB organization, you will be based in Pittsburgh, PA or Dallas, TX.
Distinguished Quality Engineer (Director Equivalent) – Transformative Delivery
Role Summary
Reporting Line & Scope
This role typically operates as a senior enterprise-level individual contributor, partnering across engineering, architecture, platform, and leadership teams without direct line authority. The scope spans quality strategy, automation modernization, delivery enablement, and systemic improvement across multiple domains and shared capabilities.
The Distinguished Quality Engineer is a director-equivalent individual contributor role focused on transforming how quality is engineered across the software delivery lifecycle. This role drives modern, automation-first practices, strengthens continuous validation, improves engineering feedback loops, and introduces scalable innovation—including practical AI-enabled approaches—to make delivery faster, more predictable, and more reliable.
Key Responsibilities
• Drive modern quality engineering practices by embedding continuous validation into delivery pipelines and reducing reliance on late-stage testing.
• Improve automation reliability, signal quality, and maintainability so teams can act on results with confidence.
• Introduce practical AI-enabled and data-driven approaches to testing, analysis, and engineering decision support.
• Identify and remove systemic constraints such as unstable environments, test data limitations, and unclear pipeline failure signals.
• Create reusable patterns, reference approaches, and technical guidance that can scale across teams.
• Provide technical leadership through credibility, collaboration, and deep engineering expertise rather than organizational authority.
Success Measures
• Teams release more frequently with fewer late-cycle surprises.
• Testing becomes faster, earlier, and more meaningful within engineering workflows.
• Automation is trusted, actionable, and scalable across teams.
• Systemic delivery blockers are reduced through reusable solutions.
• Innovation outcomes, including AI-enabled practices, are adopted in day-to-day delivery.
Qualifications
• Typically 15+ years of experience in Quality Engineering, SDET, or Software Engineering.
• Proven success improving how teams build, test, and release software on a scale.
• Deep hands-on understanding of automation, CI/CD, and modern engineering practices.
• Ability to influence across teams and functions without direct authority.
• Comfort operating with both technical depth and enterprise-wide systems thinking.
• Experience introducing smarter, more automated, or AI-enabled approaches to testing and delivery is a plus.
• Experience in environments where stability, control, and reliability are critical is preferred.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description

• Uses technical expertise to lead the implementation of the current state strategy for Quality Engineering.
• Responsible for the development of the future state vision of the function, individually at the business unit level and in partnership for the organization. Provides guidance and advises on complicated technology issues for application development,  implementation and automation.
• Provides application testing expertise and ensures required inspections are complete and validated to adhere to established company, industry, and regulatory standards.
• Drives automation efforts to deliver increased efficiency and standardization in testing methodology.
• Oversees and owns the timely and proper execution of the risk management program within Quality Engineering, including control ownership.
• Provides coaching, mentorship, and training to Engineering Managers and Quality Engineers.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAnalytical Thinking, Automation, Controls Testing, Corporate Governance, Quality Assurance (QA), Quality Support, Software Testing, Test Case Development, Transformation Strategy, Usability Testing

CompetenciesAnalytical Thinking, Application Maintenance, Application Testing, Effective Communications, Internal Controls, Organizational Governance, Process Management, Regulatory Environment - Financial Services, Software Quality Assurance And Testing, System Testing

Work ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, or PhD is desirable. Industry experience is typically 8 + years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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