Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Uniphore is the global leader in Conversational AI and Automation. We’re transforming the way enterprises engage with customers, employees, and data through voice, video, and text interactions. As part of our continued growth, we’re seeking an experienced Staff QA Engineer to lead quality initiatives across our AI-driven SaaS platforms.
Position Overview
As a Staff QA Engineer at Uniphore, you’ll drive the strategy, design, and execution of large-scale QA initiatives for AI/ML and cloud-based applications. You’ll establish and evolve automation frameworks, define quality metrics, and partner cross-functionally with global engineering and product teams. This role is ideal for a hands-on QA leader who thrives in fast-paced, distributed environments and is passionate about improving quality through innovation, automation, and AI.
Key Responsibilities
Lead QA strategy and roadmap for Uniphore’s AI and SaaS platforms, driving continuous improvements in automation, coverage, and release quality.
Design and implement scalable automation frameworks for API, UI, and data validation testing using tools such as Selenium, Cucumber, Appium, or RestAssured.
Partner with Data Science and Engineering teams to validate AI/ML workflows, analytics pipelines, and model integration within production environments.
Build and mentor global QA teams (US, India, LATAM) and establish a Testing Center of Excellence (TCoE) focused on quality metrics and process consistency.
Lead efforts in performance, security, and regression testing, ensuring Uniphore’s enterprise platforms deliver reliability at scale.
Perform root cause and trend analysis to identify process gaps and recommend automation or process enhancements.
Document QA processes, release notes, and best practices in Confluence / Jira and maintain alignment with Agile/SAFe practices.
Ensure end-to-end testing coverage across microservices, APIs, mobile, and web-based solutions in a multi-tenant cloud environment.
Qualifications
Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
7+ years of QA experience
Proven track record in AI/ML, Cloud, and SaaS testing (preferably within healthcare, finance, or enterprise domains).
Hands-on expertise in automation tools: Selenium, Appium, RestAssured, Postman, JMeter, TOSCA, HP ALM, and Jenkins.
Strong programming/scripting skills in Python, Java, or C#.
Deep understanding of Agile, DevOps, and CI/CD pipelines.
Experience with version control systems such as Git
Sound knowledge of software QA methodologies, tools, and processes.
Excellent leadership, communication, and mentoring skills.
Global collaboration experience with distributed teams across India, US, LATAM, and EMEA.
Proactive, self-driven, and a quick learner
Preferred Skills
Experience testing AI/Conversational AI, NLP, or Speech Analytics applications.
Knowledge of GenAI testing frameworks, LLM workflows, or chatbot testing methodologies.
Familiarity with ServiceNow, PeopleSoft, or CRM system integrations.
Hiring Range:
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Top Skills
What We Do
Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. We make it possible for every voice, on every call, to be truly heard.
