PROvider Specialist

Innovate Remotely
This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.
Your Impact
The PROvider Specialist is primarily responsible for completing specific activities in support of a defined Provider Management model. This includes conducting business and other performance-related business discussions with Independent Service Providers. The PROvider Specialist will compile data to organize packets for business reviews, reviewing documentation submitted by Service Providers, sending out business review invitations and required documents to Providers and Lowe's stakeholders, capturing feedback/actions from business reviews, recapping, tracking, and following up on required action plans. The PROvider Specialist will need to have foundational knowledge of Power BI, SPM, IMS, performance reporting, phone and computer systems, and be familiar with the contents of the Lowe's Services Agreement (LSA). To be successful, the individual in this role uses various systems to complete work and must be able to learn and utilize new systems and tools with training. In addition, this individual will need to be able to adapt to rapidly evolving business needs.
What You Will Do

• Works within the system-based work queue to identify activities ready for review.
• Prepares for business reviews ahead of scheduled dates for reviewing performance reporting
• Compile and review materials needed to prepare for PROvider business reviews
• Communicates with Independent Service Providers ahead of schedule business reviews
• Organizes and sends out invitations and the required documents to PROviders and Stakeholders
• Captures feedback, takeaways, and other important notes during business reviews to recap for stakeholders
• Tracks and follows up on activities requiring actions
• Draws from experience supporting the program to offer ways to improve the Provider experience.
• Being friendly and professional in engaging PROviders.
• Keeps all reporting, packets, and files organized and accessible
• Leads business reviews by discussing Provider performance metrics, feedback, and other relevant business topics
• Execute daily and weekly assigned job duties

Required Qualifications

• High school diploma or GED, General Education, or equivalent years of experience in lieu of education requirement, if applicable
• Up to 1 Year Experience in a call center, office administrative, high-volume retail, service support, or similar work environment.
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position

Preferred Skills/Education

• Other Associates or a Bachelor's Degree in a related field
• Experience in the remodeling or construction industry, Lowe's store experience
• Experience using CRM (Customer Relationship Management) tool, MS Word, MS Excel, and MS Outlook.

Benefits

• 401 (k) with up to 4.25% match
• Discounted Employee Stock Purchase Plan (15% discount on strike price)
• Tuition-Free Education
• 10-week Maternity/Parental Leave
• 10% Associate Discount

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits .
Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.