Project Manager

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

Through an Employer of Record (EOR), we are looking for a new, remote Project Manager in India to join our growing Project Management Team. This individual will report into our Project Management Manager and play a critical role in executing a wide variety of large, complex project across the business. If you have stellar organizational and communication skills and are looking for a dynamic position coordinating cross-functional teams to build and enhance great digital products, we’d love to hear from you!  

Role Type: Full-Time

Location: Remote from India

Schedule: Monday through Friday, 4:00 a.m. – 1:00 p.m. U.S. Eastern Time / 12:00 p.m. – 9:00 p.m. Indian Standard Time to ensure effective collaboration

Base Salary: $10,500 – $13,000 USD per year

Responsibilities:

Project Management

• Manage the planning, execution, and delivery of customer-facing, user experience-centric projects to enhance our e-commerce website and mobile app experience.
• Assist in defining scope, goals, key milestones, and timelines.
• Gather work estimates, build roadmaps, and drive momentum towards meeting project objectives by delegating tasks, coordinating project activities, and tracking progress on deliverables.
• Continuously measure overall project performance to identify areas for improvement.

Communication, Stakeholder Management, and Meeting Facilitation

• Serve as a point of contact and ensure proactive, clear, and comprehensive communication across product teams including developers, business stakeholders, and leadership. 
• Keep project management software and documentation up to date.
• Prepare agendas and facilitate meetings effectively, fostering a collaborative and high-performing work environment among stakeholders and technical team members.

​Cross-Functional Collaboration

• Partner with software engineers, product managers, and key business stakeholders to craft dynamic technical plans, ensuring goal achievement and efficient delivery of customer value.
  
• Collaborate closely with UX designers to ensure a seamless and user-friendly e-commerce experience. 
• Support team members by removing roadblocks and facilitating collaboration between technical and non-technical teams.

​​Risk Management

• Proactively identify and escalate risks, issues, and dependencies, and assist in developing mitigation strategies.​ 

​​Process Improvement

• Evaluate, analyze, suggest, and implement process improvements to the project workflow, ensuring consistency, efficiency, and timely execution.​ 

Manage Incoming Product Request/Bug Portal

• Help own our internal product request process to add new features, update existing features, and fix bugs on our customer-facing ecommerce website by clarifying and prioritizing requests from around the business amongst shifting priorities, demands, and timelines, and funneling work through the appropriate teams.

Requirements:

• A Bachelor's degree in Business Administration, Project Management, or related field
• 2+ years of project management experience, as a Project Coordinator, Associate, or Project Manager, working with software developers, UX designers, and quality assurance engineers
• ​​Knowledge of different project management frameworks including waterfall, agile, and hybrid​ 
• ​Strong leadership skills with effective problem-solving and decision-making abilities
• ​​Outstanding written and verbal communication skills, with a high level of proficiency in English, ensuring clear, concise, and confident communication across departments and levels of the business​
• ​High level of emotional intelligence
• Exceptional attention to detail, time management, and organizational skills, showcasing the ability to multitask and re-prioritize as needed​

Preferred Qualifications:

• Experience working with remote and e-commerce teams
• Experience with project management and/or development software (e.g. Jira, Confluence, Coda, Monday.com, Asana, etc.)
• ​Experience in a software development environment and knowledge of the software development lifecycle (SDLC)
  
• Familiarity with user experience tools, such as Figma
• Experience serving as a scrum master or CSM

Why work with us:  

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and life insurance options
  • Competitive Provident Fund contributions
  • Paid casual and sick leave, plus country-specific holidays
  • Mental health support and wellbeing program
  • Company-provided equipment and one-time $250 USD work from home stipend
  • $750 USD annual professional development budget
  • Company rewards and recognition program
  • And more!
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our 100% remote schedule and wellness initiatives!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide potential for career growth through our hands-on training, access to the latest technologies and tools, diversity and inclusion initiatives, opportunities for internal mobility, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for DE&I organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at https://www.supplyhouse.com/our-company!

Additional Details:  

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.  

What is an Employer of Record (EOR)?

Through our partnership with Remote.com, a global Employer of Record (EOR), you can join SupplyHouse from home, while knowing your employment is handled compliantly and securely. Remote takes care of the behind-the-scenes details – like payroll, benefits, taxes, and local compliance – so you can focus on your work and career growth. Even though Remote manages these administrative functions, you’ll be a part of the SupplyHouse team: connected to our culture, collaborating with colleagues, and contributing to our shared success. This partnership allows us to welcome talented team members worldwide while ensuring you receive a best-in-class employee experience.