Are you a proven leader with a passion for customer satisfaction? If so, you might be the next Customer Project Manager (CPM) at Ericsson.The Customer Project Manager ensures that a Fulfillment Assignment Specification (FAS) including products and/or services is delivered to the satisfaction of the customer and Ericsson. The Customer Project Manager is responsible to ensure that adequate cost and resource allocation for compliance to Group and local safety requirements are included in the project scope.
In SL Operate the role is responsible mainly to execute strategic projects such as Service Delivery Efficiency, AI/ML, Transformation projects, Re-organization, Migration of MS tools and process.
You Will
• Responsible to drive profit improvement activities, e.g. Add on Sales and Cost Saving
• Responsible for Project delivery contracts towards customers, with optimum resource cost and time. This include:- Establish the project plan baseline: define project scope, secure the necessary resources, and plans and monitor all activities- Drive project execution: track project activities, monitor and handle changes, conflicts, and critical issues. Also ensure that lessons learnt are well documented after project closure and stored in specified repository.- Handle project finance and budgeting. Ensure project structure in the financial system is in place and monitored / reported regularly
• Responsible to plan, organize the project governance meetings for different projects at different levels and report the same to Steering committees/PMO and key stakeholders to ensure customer expectations are met and Ericsson contractual obligations are delivered
• Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events
• Responsible to drive improvement programs for Service Line, as required. Prepare business case for securing new tools and new automation rules. Drive identified automations to bring operational efficiencies to reduce cost & human errors
• Responsible to contribute to contract preparation with the pre-sales team for new deals
• Responsible to develop the CPM discipline: simplify processes, methods, and tools with creative ideas
The Skills You Bring
Qualification and Industry Experience
• Qualifications: Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
• Project Management Certifications
• Previous experience from managing projects (5+ years required)
• Management experience (3+ years)
• Resource management (including budget management)
Technical and business competencies
• Good knowledge of products and systems in the customer's network
• KPI formulae and performance reporting
• Analytical and synthesis capabilities
• Good Understanding of Automations, Machine Learning, Artificial Intelligence
• Good knowledge and understanding of the customer's business situation.
• Deep understanding of the managed service delivery business requirement
• Deep understanding of the Ericsson Service Delivery Processes for Managed Services
• Impact and results focused, comfortable in questioning the status-quo to drive positive high impact change
• Highly adaptive, and thriving in a rapidly changing environment
Behavior and skills
• Leadership skills: leading project teams
• Language skills: fluent in English. Contract delivery language will be a plus.
• Functional Skills: Understanding of Processes, stakeholder management
• Performance and results oriented with good skills in leading and motivating people and conscious of responsibility and empowerment.
• Communication Skills: Highly developed skills in interpersonal communication and ability to communicate effectively on an executive level, both internally and externally.
• Values and behaviors: Pro-active, able to work under pressure, Result oriented, Flexible and responsive to changing work patterns and demands, A thorough and methodical approach to work. Demonstrate and promote Ethics and compliance. Highly developed skills in driving change.
• Ability to prioritize and plan own work to meet assigned schedules and targets
• Ability to work efficiently as part of a global delivery team
• Excellent conflict management skills
The work can include travel to locations where SL Operate or customer/MA.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Ahmedabad/Patna/Jammu/Pune/Chandigarh
Req ID: 778041
Top Skills
What the Team is Saying
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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