Jobs at SupplyHouse.com

Supports onsite human resources operations at a fulfillment center, including employee relations, investigations, manager coaching, corrective actions, onboarding, training, engagement, retention, and HR communications. Serves as the primary HR contact for employees and leaders, resolves routine concerns, identifies recurring issues, maintains confidentiality, and escalates complex matters. Partners with HR leadership and site management to promote consistent policies and a positive employee experience.

Own strategy and delivery of AI-driven products across customer and internal use cases. Lead discovery, write requirements, partner with engineers, design experiments/A-B tests, monitor performance, and champion responsible AI practices.

Design, develop, and execute automated and manual tests for web and mobile applications. Create test plans, run API and database tests, validate end-to-end functionality, debug issues, and collaborate with developers, PMs, and UX to ensure product quality.

Supervise Picking and Packing teams to ensure accurate, efficient, and timely order fulfillment. Manage wave planning, resource allocation, KPI monitoring, training, performance feedback, timecard accuracy, and partnership with Customer Service, HR, and Outbound Manager to drive process improvements and maintain safety and quality standards.

Lead company-wide safety, health, workers compensation, audits, risk assessments, training, regulatory compliance, incident investigations, and corrective actions across multiple fulfillment centers. Manage Safety Supervisors, oversee hazardous-material handling and driver safety programs, analyze claims trends, coordinate with insurers and HR, and promote a consistent safety culture across distributed operations.

Supervise Receiving and Put Away teams in a fulfillment center. Oversee inbound product checking, quantity and quality verification, purchase order completion, discrepancy resolution, inventory placement, safety, staffing, and KPI performance. Assign work, conduct meetings and employee check-ins, provide coaching, address performance issues, maintain accurate timecards, and implement process improvements with the Inbound Manager. The role requires a flexible schedule and significant standing, walking, pushing, and pulling.

Lead day-to-day operations of SupplyHouse's third-party marketplace: identify and qualify suppliers, manage end-to-end onboarding and technical feed setup, maintain catalog/listing quality, create and document SOPs, monitor post-launch supplier performance, coordinate cross-functionally, and execute operational projects, audits, and reconciliations to ensure marketplace health and supplier success.

Manage and optimize multi-channel paid media (search, shopping, social, video, TV/CTV) to drive profitable growth. Lead campaign setup, bidding, budget pacing, creative testing, feed management, tracking, cross-channel analysis, and collaboration with analytics and creative teams to improve ROAS and performance.

Lead and grow a UX design team, ensure design decisions are research-driven, define UX standards (accessibility, IA, interaction patterns), translate research into actionable designs, represent UX to executives, collaborate cross-functionally, prioritize initiatives by customer and business impact, manage stakeholders and timelines, and integrate AI tools to enhance design workflows and customer experiences.

Supervise and develop the replenishment team in a Reno fulfillment center: assign tasks, ensure priority/non-priority replenishments meet deadlines, track inventory discrepancies and KPIs, coach and evaluate associates, enforce safety and timekeeping, execute process improvements and projects, and participate in HR leadership meetings.

Supervise and develop the replenishment team to meet KPIs; assign work, ensure priority and non-priority replenishments meet deadlines, resolve inventory discrepancies, track performance, conduct coaching and monthly check-ins, manage timecards, execute process improvements and projects, and uphold safety and professional standards in the fulfillment center.

Design, deliver, and evaluate onboarding, upskilling, and compliance training for fulfillment center staff. Manage instructor-led training, assess needs, maintain training documentation, track progress, and collaborate with leadership to improve productivity, accuracy, and safety. Oversee daily operations, address performance issues, and ensure SOP and safety compliance.

Lead strategy, discovery, and delivery of customer-facing e-commerce products including site search, category navigation, and CX platform. Own backlog, write user stories, run Agile ceremonies, manage integrations, coordinate cross-functional teams, lead UAT/QA, and use analytics/A-B testing to prioritize and measure product outcomes.

Lead complex, cross-functional customer experience initiatives from research through launch and post-launch analysis. Set vision and KPIs, drive conversion optimization, run experimentation and A/B tests, partner with engineering on platform direction, apply AI/ML opportunities, own product backlog and documentation, run scrum ceremonies, mentor junior PMs, and communicate outcomes to senior stakeholders.

The Principal Backend Engineer will lead the design and implementation of scalable backend systems, manage complex projects, and mentor technical teams to ensure system performance and reliability.

The Principal Engineer will architect and deliver scalable backend systems, lead cross-functional projects, mentor technical teams, and ensure infrastructure reliability and performance for e-commerce applications.