Project Manager

Posted Yesterday
Easy Apply
Santa Barbara, CA
Hybrid
80K-117K Annually
3-5 Years Experience
Healthtech • Other • Sales • Software • Analytics • Conversational AI
Artera delivers a platform-level patient communications solution that integrates across a health system’s tech stack.
The Role
Lead multiple projects from sales closure through to go-live, ensuring successful delivery and customer satisfaction. Collaborate with cross-functional teams, track project performance, troubleshoot technical issues, and maintain documentation. Focus on process improvements to enhance project execution quality.
Summary Generated by Built In

ABOUT ARTERA


Our Mission: Make healthcare #1 in customer service.


What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. 


Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually. 


Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023); Deloitte Technology Fast 500 (2021, 2022, 2023); Built In Best Companies to Work For (2021, 2022, 2023, 2024). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.


We are seeking a dynamic Project Manager to join our team and lead key projects that span mid-market through enterprise customers. In this role, you will be responsible for managing the full project lifecycle—from the moment of sale closure through to go-live—ensuring successful delivery that meets customer expectations. You will work closely with cross-functional teams and customers to identify key deliverables and milestones, ensuring timely and effective execution.


This position is vital to the success of our customer partnerships, as you will lead multiple projects simultaneously, overseeing project scope, managing risks, and troubleshooting technical issues as they arise. As our team manages a growing workload, you will be essential in sustaining the progress of ongoing projects and ensuring we have the capacity to consistently deliver high-quality service.

Responsibilities

  • Client Focus: Lead the end-to-end delivery of multiple projects spanning mid-market through enterprise customers. 
  • Project Leadership: Manage the project lifecycle from sales closure to go-live, ensuring all milestones are met. Collaborate with customers to define key project scope, goals, and deliverables.
  • Performance Tracking: Track and report on project performance, identifying potential risks or delays.
  • Problem-Solving: Troubleshoot minor technical issues and escalate when necessary.
  • Collaboration: Engage with internal technical counterparts to ensure successful project execution.
  • Time Management: Ensure all projects are completed on time, within scope, and meet quality standards.
  • Organization: Maintain documentation of project activities and manage administrative tasks such as time logging.
  • Optimization: Contribute to process improvements within the Professional Services Organization (PSO).

Requirements

  • Bachelor’s degree in Business Admin, IT or related field is preferred *additional experience in lieu of a degree is also accepted* 
  • 3+ years of project management experience in a customer-facing role.
  • Strong oral and written communication skills, with experience in stakeholder management.
  • Demonstrated experience in healthcare or Healthcare SaaS industries.
  • Ability to manage multiple projects simultaneously and prioritize tasks effectively.
  • Self-motivated and able to work independently with minimal supervision.
  • Strong problem-solving, time management, and organizational skills.

Bonus

  • Experience with Looker or other data visualization/reporting tools.
  • Background in healthcare tech startups or large EMR systems (e.g., Epic, Cerner, Athena).
  • Project Manager Professional certification (PMP)

LOCATION

Artera values in-person collaboration and is currently hiring in the following US cities: Santa Barbara, Los Angeles, San Francisco/Bay Area, Kansas City, Seattle, Denver, Chicago, Boston, and Philadelphia (Wayne).


Artera HQ is in Santa Barbara, CA, with an additional US office located in Philadelphia (Wayne), PA. If you live in the Santa Barbara or Philadelphia area, your role will be hybrid, and you will be expected to work out of your designated office location regularly, following local office guidelines. While three days a week may be a general guideline, the specific requirement will be set regionally based on the needs of the local office and the role.


If you live in one of our other hubs, your role will be remote to start. As our team continues to grow in these cities, Artera will explore opening offices in these locations, but there is currently no timeline in place for that. Once that happens, in-office attendance will similarly follow regional expectations, with flexibility to align with the local office's norms and the specific job requirements.


WORKING AT ARTERA 

Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! 

Career development - Manager development cohorts, employee development funds

Generous time off - Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 


Committed to Diversity, Equity, and Inclusion

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 


With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role! 


We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.


DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.

What the Team is Saying

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Reid
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The Company
HQ: Santa Barbara, CA
318 Employees
Hybrid Workplace
Year Founded: 2015

What We Do

Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 700+ healthcare systems and federal agencies to facilitate approximately 2.2 billion messages reaching 72+ million patients annually. The Artera platform integrates across a healthcare organization’s tech stack, electronic health record (EHR) and third-party vendors to unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email and/or IVR), in 109+ languages. The Artera impact: more efficient staff, more profitable organizations and a more harmonious patient experience.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021, 2022), and ranked on the Inc. 5000 list of fastest-growing private companies for four consecutive years. Artera is a two-time Best in KLAS winner in Patient Outreach. We have also been recognized annually on Built In’s Best Places to Work lists since 2021.

Our Values: We believe patient communication is the heart of healthcare and our employees are the heart of Artera. Everyone from interns to engineers at Artera worked together to co-create our values, what drives us and what we want to define us going forward. Here are our values:

Work to Win: We’re constantly pushing ourselves to be the best we can. We value hard work, smart decisions, and a will to dominate our marketplace.

Deliver with Passion: We love what we do. We’re driven by our passion, determination, a sense of urgency, and the burning need to change healthcare for all patients.

Play as a Team: We’re built on trust. We’re growing this company together, sharing wins and losses, and holding each other accountable.

Pursue Growth: We will always be learners. We take steps to continue growing, learning, and sharing the knowledge we have with others.

Make it Better: We’re surrounded by opportunities for improvement. When we see a problem, we take ownership, propose a solution, and make it happen.

Why Work With Us

At Artera, you’ll work alongside a team of talented, hard-working people who are driven to improve healthcare. You will be challenged with complex projects and meaningful work – making your success at Artera all the more meaningful.

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Artera Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Our Santa Barbara HQ, Philadelphia and Budapest offices are currently hybrid. We also hire in LA-area, SF/Bay Area, Boston, Chicago, Denver, Seattle and Kansas City areas. We do not currently have offices there, but are looking to that in the future

Typical time on-site: Not Specified
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