Our Opportunity:
Chewy's Merchandising Operations Team's mission is to be the most trusted and convenient destination for our pet partners to conduct business, and we are looking for a Program Manager in our Plantation, FL, Boston, MA, or Bellevue, WA locations. This role will support Partner Systems & Services programs, including partner integrations, platform onboarding, and maintaining day-to-day operations.
The ideal candidate will have experience managing operational workflows, developing and maintaining documentation, managing program performance metrics, and a demonstrated ability to strategically plan and execute program development initiatives. This position is expected to perform in a dynamic, fast-paced environment that requires data-driven decision-making and real time actions. Success in this role depends on building strong relationships across external partners, catalog, product, tech, fulfillment, and internal support teams. Does this sound like you? If so, we would love to hear from you! Come run with the Pack!
What You'll Do:
- Own partner platform onboarding and management roadmap, operational governance, and processes
- Set and track KPIs and program metrics, producing regular performance reports and insights
- Define and deliver partner program strategies to manage tradeoffs and maximize value while meeting timelines
- Develop and maintain documentation for partner systems & services workflows and standard operating procedures
- Manage operational workflow execution for onboarding new partners, partner compliance, and partner system integrations
- Lead cross-functional projects to improve partner systems and services
- Support operations teams with incident investigations and resolution
What You'll Need:
- Bachelor's degree in business, statistics, operations, supply chain management, or related field
- 4+ years of relevant business experience
- Ability to write custom SQL queries to mine and analyze large, complex data sets
- Experience leading and coordinating product, merchandising, and operations relationships
- Intermediate to advanced MS Excel proficiency
- Intermediate to advanced proficiency with project management software tools
- Excellent communication skills
- Program/product management experience
- Position may require travel
Bonus:
- MBA or advanced degree in Operations, Supply Chain, or related field
- Experience in Seller Management, Operations Management, Supply Chain, or Fulfillment Services
- Experience working in Mirakl or other eCommerce SaaS Platform environments
- Experience working in Oracle CRM or alternative software environments
- Knowledge of product classification systems, catalog taxonomy, and product launch processes
The base salary range for this role is $95,500 - $152,500.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's degree in business, statistics, operations, supply chain management, or related field
- 4+ years of relevant business experience
- Ability to write custom SQL queries to mine and analyze large, complex data sets
- Intermediate to advanced Microsoft Excel proficiency
- Intermediate to advanced proficiency with project management software tools
- Experience leading and coordinating product, merchandising, and operations relationships
- Program/product management experience
- Excellent communication skills
- Position may require travel
- MBA or advanced degree in Operations, Supply Chain, or related field
- Experience in Seller Management, Operations Management, Supply Chain, or Fulfillment Services
- Experience working in Mirakl or other eCommerce SaaS platform environments
- Experience working in Oracle CRM or alternative software environments
- Knowledge of product classification systems, catalog taxonomy, and product launch processes
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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