About this opportunity
We are seeking an experienced Program Director to lead large-scale network optimization and transformation programs for strategic telecommunications customers in Mexico.
In this role, you will serve as the primary interface between Ericsson and the customer, driving operational excellence, governance, stakeholder alignment, and program execution across multiple network optimization streams.
You will be responsible for orchestrating cross-functional teams, managing customer relationships, driving KPI performance, handling escalations, and ensuring successful delivery of network optimization objectives. This role requires a unique combination of technical expertise, leadership, business acumen, and executive communication skills.
What you will do
- Lead and coordinate multiple network optimization streams across LTE, 5G, and legacy network technologies.
- Act as the primary customer-facing representative for operational and program-related activities.
- Drive governance forums, program reviews, and executive-level stakeholder engagement.
- Monitor and improve network performance KPIs and operational objectives.
- Manage customer escalations, risk mitigation plans, and delivery challenges.
- Align internal stakeholders and customer teams to ensure successful program execution.
- Provide strategic guidance and recommendations based on network performance analysis and optimization initiatives.
- Lead cross-functional teams without direct authority and drive collaboration toward common objectives.
- Support business growth and strengthen long-term customer relationships.
- Understanding of the Mexican telecommunications market.
The skills you bring
- 10+ years of experience in the telecommunications industry.
- Strong experience in network optimization across LTE and 5G technologies.
- Understanding of network performance management, KPIs, and optimization methodologies.
- Experience leading large-scale customer programs, strategic delivery engagements, or technical transformation initiatives.
- Strong stakeholder management and executive communication skills.
- Demonstrated ability to manage customer escalations and complex operational challenges.
- Ability to translate complex technical topics into clear business discussions for executive audiences.
- Strong negotiation, leadership, and influencing skills.
- Experience working in multi-vendor telecommunications environments.
- Fluent English and Spanish.
- Experience managing complex customer relationships and executive stakeholder engagement.
Skills Required
- 10+ years of experience in the telecommunications industry
- Strong experience in network optimization across LTE and 5G technologies
- Understanding of network performance management, KPIs, and optimization methodologies
- Experience leading large-scale customer programs, strategic delivery engagements, or technical transformation initiatives
- Strong stakeholder management and executive communication skills
- Demonstrated ability to manage customer escalations and complex operational challenges
- Ability to translate complex technical topics into clear business discussions for executive audiences
- Strong negotiation, leadership, and influencing skills
- Experience working in multi-vendor telecommunications environments
- Fluent English and Spanish
- Experience managing complex customer relationships and executive stakeholder engagement
- Understanding of the Mexican telecommunications market
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage options are described as broad, with multiple medical plan choices (often three) plus dental and mental health resources. U.S. materials also reference PPO and HDHP options, and some teams contribute to HSAs.
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Retirement Support — U.S. postings outline a 401(k) with an automatic 3% company contribution plus matching that reaches 4% when employees contribute 5%. This combination is repeatedly listed in role postings and characterized as strong for the sector.
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Parental & Family Support — U.S. job descriptions frequently cite up to 16 weeks paid maternity leave and 6 weeks paid parental/adoption leave at 100% pay. These benefits are positioned as exceeding many U.S. corporate policies.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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