Description
The Program Assistant is the customer facing role for the West LA Job Center and is the key person on the Welcome team.
Requirements
- Enthusiastic, energetic, friendly, and personable.
- Professional attitude and appearance.
- Excellent verbal and written communication skills.
- Must be able to remain in a stationary position at the front desk for the majority of the workday.
- World class customer service skills.
- Works hard, multi-tasks and is a problem solver.
- A team player and can-do attitude.
- Must possess a working knowledge of Microsoft Office: Word, PowerPoint, and Excel.
- High School diploma or GED. AA in Business or experience in a Job Center preferred.
- Bilingual in Spanish or other community-based language a plus.
KEY RESPONSIBILITIES
- This individual loves people and enjoys helping others.
- Meets and greets people coming into the lobby.
- These folks range from zero work history to PHDs.
- Understands the programs that the Center offers and helps jobseekers use our Resource Center.
- Directs customers to the appropriate staff when they have appointments.
- Provides accurate information when responding to all customer inquiries about the Center and services.
- Is responsible for maintaining monthly calendar of activities and conference room reservations and set up.
- Reports to the program manager and other senior management.
- Answers, screens and forwards phone calls.
- Is always looking for ways to improve our customer service.
- In addition to coordinating front desk activities, this person will be available as a backup to the Intake Specialist and provide enrollment services when needed.
- Assist with in providing follow up on past participants by emailing, calling, or texting them when needed.
- Is a team player and works with different programs and managers to ensure the Center’s success.
- Provides data of the Center’s traffic to the program manager.
- Other duties as assigned.
PHYSICAL DEMANDS/WORKING CONDITIONS
While performing the essential functions of this job, the incumbent must be able to do the following: stand for extended periods; sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Must be able to visually inspect work. Manual dexterity to operate computer and other office equipment required.
The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made.
ABOUT JVS SOCAL
Founded in 1931, JVS-SoCal is a nonprofit, non-sectarian social service agency providing job training, education, career services, mentoring, and placement assistance to diverse and multicultural populations, transforming lives and empowering individuals to achieve sustainable employment and financial independence. JVS SoCal currently serves over 30,000 clients annually at over 20 locations throughout Southern California. As JVS SoCal continues to grow, we continue to look for qualified, dedicated staff to join us and play a role in transforming lives and bettering our communities throughout SoCal and beyond!
Salary
$21.00 per hour + benefits
JVS SoCal will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if JVS SoCal is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating or rehabilitative evidence, or challenge the accuracy of the background check report. Find out more about the Fair Chance Act by visiting www.calcivilrights.ca.gov/fair-chance-act .
Skills Required
- Enthusiastic, energetic, friendly, and personable
- Professional attitude and appearance
- Excellent verbal and written communication skills
- Able to remain stationary at front desk for majority of workday
- World class customer service skills
- Ability to multi-task and solve problems
- Team player with a can-do attitude
- Working knowledge of Microsoft Office (Word, PowerPoint, Excel)
- High School diploma or GED
- AA in Business or experience in a Job Center
- Bilingual in Spanish or other community-based language
What We Do
JVS SoCal is a non-profit organization that empowers individuals with the skills, training, and support needed to achieve dignity and economic independence through sustainable employment.
