Bilingual Program Assistant

Job Summary
Encompass Youth Services is seeking a Bilingual (English/Spanish) Program Assistant for a full-time position (Monday–Friday, 8:30 AM–5:00 PM, with occasional evenings as needed for family night events). The home base for this position will be in Watsonville (Auto Center Drive), with occasional support needed at the Santa Cruz (Encinal Street) office. This position is a two-year limited term with the possibility to extend if there is a future need.

The Program Assistant provides administrative and operational support to Youth Services programs. This role supports program staff, processes referrals, maintains systems, and assists with coordination of services, events, and daily program operations.

Key Responsibilities

• Provide administrative support to program staff and managers
• Process and track referrals for justice-involved youth programs
• Maintain client records, data entry, and tracking systems
• Support coordination of meetings, trainings, and program activities
• Assist with communication and coordination with community partners
• Manage office tasks (mail, supplies, invoices, scheduling)
• Act as liaison with vendors and internal departments

Additional Duties

• Maintain client files and documentation
• Support billing data entry and reporting
• Manage office supplies, gift cards, and basic fiscal tasks
• Assist with outreach, events, and family engagement activities
• Support general program and administrative needs

Qualifications

• Strong organizational and communication skills
• Ability to manage multiple tasks and work under pressure
• Proficiency in Microsoft Word and Excel
• Strong writing and documentation skills
• Bilingual (English/Spanish) required
• Valid California Driver’s License and reliable transportation
• Minimum 2 years of administrative experience

Physical Requirements

• Ability to lift up to 20 lbs and perform routine office tasks
• Frequent computer use

Driving: Occasional use of agency vehicle (no clients)

Wages & Benefits: 

Pay Rate: $24.00 to $26.00 per hour depending on experience. Position will receive bilingual stipend of $1.00 per hour in addition to pay rate.

We prioritize the well-being of our team as much as the community we serve. Our comprehensive health benefits reflect this commitment. We offer full-time employees medical and dental insurance plan that ensures peace of mind for themselves and their families. We go beyond traditional care by also offering our employees acupuncture and chiropractic, embracing a holistic approach to health that aligns with our values of care and compassion.     

Our team’s future matters just as much as the present. That’s why we offer a 403(b) retirement plan, providing a foundation for a secure retirement. We also recognize the need for work-life balance, so Encompass offers a competitive package of 17 vacation days, 12 sick days, and 14 additional paid holidays. These benefits are thoughtfully pro-rated for part-time positions, affirming our commitment to fairness and flexibility. 

About Us: 

At Encompass Community Services we provide our community with a wide range of services related to family & social well-being, behavioral health, housing and more. Every day through these services we work to make health, education and housing more equitable for all people in Santa Cruz County. For more than 50 years our work has touched generations by helping people have access to education, rebuild relationships, restore their health and regain dignity.