Production Support Associate

Job Summary

We are looking for a high-performing and career-driven Production Support Associate (PSA) to join our Manila team, supporting global markets and some of the world’s top brands. This role is ideal for candidates who are eager to grow, develop new skills, and build a long-term career with us.
The PSA is responsible for managing the end-to-end order process, including sales order creation, purchase order generation, proof approvals, quality checks, shipping, tracking, and invoicing. This role requires strong attention to detail, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.
Successful candidates will have experience in sales operations, order management, or branded merchandising, with a proactive approach to problem-solving and a desire to take on new challenges. If you are looking for an opportunity to develop your career, take ownership of your work, and contribute to a growing team, we’d love to hear from you.

Experience Requirements

• 2+ years in sales operations, order management, supply chain, or branded merchandising.
• 2+ years in customer service management or client-facing roles.
• Experience in a fast-paced, high-volume environment (retail, logistics, supply chain, workflow management, etc.).
• 4-year college degree preferred, but not required.
• Proficiency with industry tools, including Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva and other relevant tools is highly preferred.

Key Skills and Competencies

• Strong customer service skills to work effectively with both internal teams and external clients
• Excellent project management skills, including multi-tasking, prioritization, and time management
• Strong problem-solving and critical-thinking abilities to manage complex order processes
• Ability to negotiate and manage order scope changes efficiently
• High level of accuracy and attention to detail in documentation and data entry
• Strong collaboration and teamwork skills, with a positive and proactive attitude
• Ability to work in a high-pressure, fast-paced environment while maintaining professionalism
• Excellent English communication skills (written, verbal, and interpersonal)

Duties and Responsibilities

• Process and manage sales orders, ensuring all order details are accurate and aligned with client expectations
• Generate purchase orders in Oracle EBS and manage updates based on order scope changes
• Oversee quality checks, proof approvals, shipping, and tracking to ensure seamless order fulfillment
• Ensure timely invoicing within two business days of shipment completion
• Provide clear and proactive communication on order status to Account Managers, Client Service Coordinators, and Clients
• Identify and resolve order-related issues proactively, escalating as necessary to ensure customer satisfaction
• Work cross-functionally with departments such as Logistics, Quality Control, and Client Services to ensure smooth order execution
• Maintain accurate internal documentation and reports, including SSRM, C&R, and BE forms as required
• Support account objectives by partnering with Account Managers and providing solutions for operational challenges
• Meet individual performance metrics and contribute to overall team success