Accurately enters work packages into required systems on a consistent and timely basis.
Performs technical audits of work packages to ensure accuracy and compliance.
Interfaces with Production, Buyers, and Customer Representatives to maintain continuous updates on aircraft parts status.
Manages data entry into the ERP System (EMX) for non-stocked parts associated with assigned programs.
Coordinates off-unit dispositions to ensure timely repairs and return of components.
Monitors and tracks employee hours clocked to tasks, assisting Program Managers and Line Supervisors with accurate billable hour reporting.
Notifies leadership of variances such as excess man hours or unused materials impacting budgets.
Acts as liaison between NSA and Customers for processing and approval of expedited parts (AOG, Priority).
Collaborates with Planning Department to add engineering items and task additions to work scopes.
Tracks ordered parts daily, coordinating with Purchasers to resolve procurement delays.
Ensures proper documentation control by accounting for paperwork at shift end, attaching material certificates, and updating ERP records.
Coordinates immediate return of off-units removed during maintenance, providing Shipping with required information.
Maintains and updates audit logs, scans completed packages, and files all work cards accurately and promptly.
Prepares completed records (work packages) for customer delivery in compliance with RSQCM.
Provides detailed daily shift turnover reports via email highlighting pending action items.
Supports document control functions within the maintenance work booth, ensuring compliance with SOPs, safety procedures, and use of required PPE.
Works closely with Project Managers to reconcile unused or leftover parts, including RMA requests.
Assists leadership by updating reports, monitoring accuracy of documents, and informing teams of required corrections.
Performs additional duties as assigned.
Key Competencies:
Above-average organizational skills
Strong customer service aptitude
Effective written and verbal communication
Keen attention to detail and follow-through
Ability to multi-task and prioritize in fast-paced environments
Typing proficiency and technical accuracy
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Skills Required
- Above-average organizational skills
- Strong customer service aptitude
- Effective written and verbal communication
- Keen attention to detail and follow-through
- Ability to multitask and prioritize in fast-paced environments
- Typing proficiency and technical accuracy
What We Do
MRO Holdings is an aviation services and solutions provider with four airframe maintenance and modification facilities, and a technical solutions organization: Aeroman in El Salvador, Flightstar in Jacksonville, FL, TechOpsMX in Queretaro, Mexico and North State in Winston-Salem, NC. In addition, MRO Holdings recently launched a new comprehensive technical solutions organization called MRO Solutions, located in El Salvador. MRO Holdings is a World-Class aircraft maintenance and modifiation provider; we deliver long term solutions for the aviation industry. Our philosophy at MRO Holdings is simple: to recruit, train and invest in the best people in the industry to align our services and solutions with the long-term needs of our clients.
