The Role
Create and maintain product training and support materials (user guides, help articles, videos, release notes), manage knowledge bases and demo environments, partner with product and marketing, analyze user feedback, and use authorized AI tools to improve content efficiency while ensuring quality and confidentiality.
Summary Generated by Built In
Location: Cape Town | Work Type: Hybrid | Job ID: J107232
About our client:
This award winning software company has offices in the US, UK and South Africa. You will join a talented team of curious, creative and driven individuals who are dedicated to empowering organisations to overcome various business challenges using their cloud-based product. Diversity and inclusion is at the core of this company's collaborative environment.
What you will be doing:
- Become a subject matter expert by deeply understanding the software, its integrations, and how business users leverage it through continuous learning.
- Develop and maintain a wide range of training and support materials, including user guides, Help Center articles, video scripts, and step-by-step tutorials.
- Partner with product management and marketing teams to stay aligned on release cycles, feature enhancements, and roadmap priorities.
- Translate complex technical information into clear, accessible release notes and documentation for various stakeholders, including internal teams and customers.
- Maintain a structured, accurate, and user-friendly knowledge base that reflects the current state of the product.
- Build and manage demo environments that provide realistic business scenarios for creating consistent screenshots, walkthroughs, and training media.
- Create engaging, feature-focused content - including graphics and videos - that highlights product value, benefits, and practical use cases to support launches.
- Analyse user feedback and product updates to identify content gaps and leverage authorized AI tools to improve efficiency while maintaining strict quality and confidentiality standards.
What our client is looking for:
- A relevant tertiary degree would be beneficial (Technical Writing, Communication, Information Systems, IT, etc.).
- 3 - 5 years of professional experience in technical writing, SaaS product training, or a similar field such as instructional design or product education.
- Essential skills include the ability to write, edit, and proofread complex technical information, transforming it into clear, business-friendly language for diverse audiences.
- Demonstrated ability to create and maintain a wide range of training materials, including user guides, Help Center articles, release notes, and tutorials.
- At least 2 years of experience managing or contributing to a knowledge base, help center, or customer education portal.
- A track record of creating content that drives product adoption, such as feature highlights, launch content, and customer-facing explainers.
- Proven ability to work effectively with cross-functional teams, including product management, marketing, and customer support.
- Experience with B2B platforms (e.g., CRM, proposal management) and specialized tools for video editing, screen recording, and content creation like Adobe Creative Cloud, Camtasia, and Zendesk.
- Experience using AI tools for content structuring and research, balanced with a strong commitment to quality control and confidentiality.
For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers
Requirements
SaaS, Technical Writing, Instructional Design, Product Education, Content Strategy, Knowledge Base Management, Adobe Creative Cloud, Camtasia, Zendesk, B2B, Customer Success, User Documentation
Skills Required
- 3-5 years professional experience in technical writing, SaaS product training, instructional design, or product education
- Ability to write, edit, and proofread complex technical information into clear, business-friendly language
- Experience creating and maintaining training materials including user guides, Help Center articles, release notes, and tutorials
- At least 2 years managing or contributing to a knowledge base, help center, or customer education portal
- Proven track record creating content that drives product adoption (feature highlights, launch content, explainers)
- Experience working with cross-functional teams (product management, marketing, customer support)
- Experience with B2B platforms (e.g., CRM, proposal management)
- Experience with content creation and editing tools such as Adobe Creative Cloud, Camtasia, and Zendesk
- Experience using AI tools for content structuring and research, with strong quality control and confidentiality practices
- Relevant tertiary degree (Technical Writing, Communication, Information Systems, IT, etc.)
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The Company
What We Do
Parvana is an IT recruitment agency specializing in connecting top tech talent with leading companies in South Africa and the UK, focusing on software development, finance, and telecommunications.
