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The Role
Provide technical support to customers, designers, electricians, and contractors on switches, sockets, hardware, and lighting. Advise on product selection, wiring, load compatibility, dimming, installation, and troubleshooting by phone and email. Support the customer service team, identify recurring technical questions, and recommend FAQ updates. The role requires electrical experience, strong communication, relationship-building, and the ability to work in a fast-paced, KPI-driven environment.
Summary Generated by Built In
Role: Customer Technical Support Advisor
Location: Illinois, Hanover Park
Salary: Up to $70,000 + Annual Company Bonus
The company
Corston Architectural Detail was founded by a team of creative designers and engineers with a shared vision: to create high-quality, solid brass hardware, switches, outlets, and lighting that bring harmony and coordination from room to room.
We’ve grown quickly and seen huge success in our five years – launching in the UK, EU, UAE, and USA. Our US business and operations are expanding quickly, supported by a customer service and warehouse team in Chicago and a new showroom located in Manhattan at the New York Design Centre.
The role
We’re looking for a Product Technical Support Advisor with an electrical background to join our growing US team. You’ll be the first point of contact for customers and trade professionals, providing expert guidance on product selection, installation, and technical troubleshooting across our switches, outlets, hardware and lighting ranges.
You’ll combine strong technical understanding with a passion for customer experience - ensuring every interaction reflects Corston’s high standards of craftsmanship, precision, and service.
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Key Responsibilities
Your responsibilities
- Provide technical support on wiring, load compatibility, dimming systems, and installation requirements for switches, sockets and lighting
- Troubleshoot electrical and installation issues over the phone, guiding customers and electricians through clear step-by-step solutions
- Support trade customers (designers, electricians and contractors) with specifications, installation details and troubleshooting
- Offer technical guidance and support to the wider customer service team
- Handle customer enquiries by telephone and email
- Identify recurring technical questions and suggest updates for FAQs on Corston.us
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Skills, Knowledge and Expertise
Your skills, qualities and experience
- Minimum 1-year electrical work, installation, or technical customer service within electrical products / industry
- Excellent in-person and telephone skills
- Excellent presentation, verbal and written skills
- Thrives in face-paced environment
- The ability to build strong relationships
- Highly task and KPI driven
- Fluent in English
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Benefits
What you can expect from us
- High energy working environment, recognition and career growth opportunities
- Annual company-based bonus and salary review
- 26 days off (15 PTO + 11 paid holidays)
- 401k plan with 3% match
- Health insurance benefit ($500 per month)
- Mobile phone allowance $40
About
Corston is a distinguished UK brand specializing in premium switches, sockets, and lighting solutions that seamlessly blend aesthetics and functionality to elevate both residential and commercial spaces. Renowned for its exquisite finishes including Antique Brass, Polished Nickel, and Bronze, Corston offers an extensive range of products designed to inspire and enhance interior design. Their selection includes toggle, rocker, and dimmer switches, an array of outlet options, as well as stylish door and cupboard furniture, shelf brackets, and elegant lighting fixtures like wall lights and pendants. Committed to exceptional craftsmanship, Corston’s products coordinate perfectly to simplify the design process while ensuring a cohesive look throughout any space. Their dedication to customer satisfaction is evident through their prompt service and high-quality offerings, attracting glowing reviews from delighted clients. With a focus on both style and practicality, Corston is the ideal choice for those looking to transform their environments into sophisticated and inviting spaces. Discover Corston today and experience superior quality that enhances everyday living.
Skills Required
- At least one year of electrical work, installation, or technical customer service experience within the electrical products or electrical industry
- Excellent in-person and telephone communication skills
- Excellent presentation, verbal, and written communication skills
- Ability to thrive in a fast-paced environment
- Ability to build strong relationships
- Highly task- and KPI-driven
- Fluent in English
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The Company
What We Do
Corston Architectural Detail designs, engineers and manufactures coordinated architectural products for residential and commercial interiors. Its collections include solid-brass door and cabinet hardware, hooks, shelf brackets, switches, sockets, and a broad range of lighting. The company focuses on timeless, finely crafted details that work together across a property, while controlling production in-house and selecting durable, recyclable materials with reduced environmental impact.
