Jobs at Corston Architectural Detail

Provide exceptional customer support to trade and retail customers through phone, email, and other channels. Responsibilities include managing high-volume enquiries, answering technical questions, preparing quotations, conducting follow-up calls, supporting trade enquiries, and maintaining accurate CRM records. The role requires strong communication, attention to detail, relationship-building skills, and at least one year of customer service experience.

Provides high-volume customer support through phone, email, and written correspondence. Processes orders, quotations, returns, refunds, replacement orders, and customer records while handling technical product queries. Supports Trade Sales with customer enquiries and applications, explains policies, maintains product knowledge, reports feedback, and completes administrative tasks accurately. Requires strong communication, multitasking, CRM and ERP skills, attention to detail, and a proactive team-oriented approach.

Provide technical support to customers, designers, electricians, and contractors on switches, sockets, hardware, and lighting. Advise on product selection, wiring, load compatibility, dimming, installation, and troubleshooting by phone and email. Support the customer service team, identify recurring technical questions, and recommend FAQ updates. The role requires electrical experience, strong communication, relationship-building, and the ability to work in a fast-paced, KPI-driven environment.

Lead the Amsterdam showroom team and daily operations while delivering excellent customer experiences. Drive showroom footfall through outreach to trade professionals, host client meetings and events, maintain high display standards, support customers across multiple channels, collect and follow up on customer details, build local business strategies, and develop long-term retail and trade relationships while meeting service, sales, and KPI targets.

Manage and optimize paid media campaigns across Google, Meta, Pinterest, and other platforms. Develop channel strategies, allocate budgets, improve campaign performance, maintain accurate tracking and reporting, and lead testing across audiences, creative, bidding, landing pages, and campaign structures. Translate performance data into recommendations for stakeholders, identify growth opportunities across international markets, and mentor junior paid media team members.