Product Support | Securities Services BU | Financial Markets SBU | April 2026

Embark on a journey with MCB Securities Services and seize this opportunity be part of a team which enables the organisation to be the leading provider of custody services in Mauritius. MCB Securities Services provides services to local and foreign individuals, banks, pension funds, asset managers, and other institutional clients investing in a wide range of financial instruments locally and internationally.

We are on the lookout for:

Job vacancy: Product Support

Your responsibility will be to assist the Product team in all its activities from administrative duties to client facing and development initiatives.

In this role you will,

• Provide assistance and support to the Product team by responding to customers, prospects and stakeholders queries and maintaining customer-related databases;
• Walk customers through the basics of the product/service including coordination of client on-boarding with the internal stakeholders to ensure a smooth on-boarding of client; 
• Provide information and clarification to Product team members in respect of the update of product procedures, products and services, pricing, process enhancements, systems changes so as to ensure availability of reliable information at all times;
• Help the team to develop or improve product functionality by providing data-driven insights and assist in the product design, development and release process working in close collaboration with Business Analysts and IT and be part of the team that tests new features and functionalities;
• Remain up-to-date on markets requirements and identify the changes to be made to existing marketing materials including product materials.               

To succeed, you will be required to demonstrate the following competencies: 

• Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems;
• Holding self and others accountable to meet commitments;
• Planning and prioritizing work to meet commitments aligned with organizational goals;
• Building partnerships and working collaboratively with others to meet shared objectives.

We are looking for a candidate who has a minimum of;

EITHER

• A completed Degree in any Financial related fields;
• 3 years of working experience in the custody, wealth management, investment industry or any related fields.

OR

• 3 years of working experience in the custody, wealth management, investment industry or any related fields.

AND

• Thorough knowledge of Microsoft Office Tools;
• A good knowledge of investment instruments;
• Strong analytical skills with complementary communications and presentation skills.

A combination of both qualification & experience will be considered.

Should this opportunity match your career aspirations, skills and competencies, click on ‘Apply’ to complete your online application.

Please ensure all required information is accurately entered in relevant sections. Any incomplete application will not be considered.  You may attach a complete CV when applying. 

Candidates going through the selection process during the recruitment exercise will be required to provide two professional references.

The deadline for submission of application is 4 May 2026.

As part of the recruitment process, shortlisted candidate(s) will be required to provide a valid Certificate of Character of less than 3 months.

The Management reserves the right not to appoint anyone following this advert.

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