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The software company powering the path to the world’s new medicines.
The Role
Provide global 2nd/3rd-line support for the Veeva product suite: troubleshoot production issues, reproduce defects, coordinate with Development and QA, support client administrators, manage releases/configuration, document processes, and communicate status to stakeholders.
Summary Generated by Built In
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
We are seeking a talented Product Support Engineer to join our Product Support team. You will be part of a young and exciting company that is recognized as the market leader in the SaaS space with our Industry Cloud for Life Sciences.
Our Product Support team is growing quickly in Poland and Hungary. As a member of the team, you will be tasked with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot, and resolve complex issues. You will need to learn and adapt quickly, be persistent, and demonstrate “out of the box” thinking.
This is a full-time job with optional on-call responsibilities for weekend coverage. You must be based and be eligible for employment in Hungary, as Veeva does not anticipate providing support for an employment visa/permit process.
What You'll Do
- Provide global support covering all issues related to the Veeva product suite
- Learn everything about our software and use that knowledge to ensure client success
- Support the client administrators across multiple organizations
- Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues
- Handle inquiries regarding all technical issues and information requests on application capabilities, navigation, installation, or configuration
- Provide coordinated support for getting new releases and configuration changes into production
- Gather information for analysis, carry out the necessary research, set up test environments, replicate issues locally, and propose resolutions or workarounds
- Be a client-facing representative of the Development and Product teams
- Document new processes and keep existing documentation and tools up to date as the environment changes
- Interface with engineering, product management, and professional services when necessary
- Attend daily meetings and provide status updates
Requirements
- 2+ years of support experience in 2nd- or 3rd-line product support positions
- The desire to learn new soft and technical skills
- Experience working closely with Development and Technical Operations
- Ability to diagnose and use industry-standard tools and techniques to ensure the application performs to client expectations (e.g., FTP, Postman, AWS Tools)
- Fluent in English, both written and verbal
- Analytical mindset, a natural problem solver with a hands-on approach
Nice to Have
- Understanding of Java, SSO, SQL, HTML
- Knowledge of Zendesk, Jira, and Confluence
Perks & Benefits
- Cafeteria
- Private medical insurance
- Life assurance
- Glasses reimbursement
- Mobile phone & home internet reimbursement
- Commuting cost reimbursement
- Health & wellness programs
- Free snacks, fruits, and beverages in the office
- Free in-office lunch every Tuesday and Wednesday
#RemoteHungary#LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Skills Required
- 2+ years of support experience in 2nd- or 3rd-line product support positions
- Must be based in and eligible to work in Hungary; employer does not anticipate sponsoring visas/permits
- Experience working closely with Development and Technical Operations
- Ability to diagnose and use industry-standard tools and techniques (e.g., FTP, Postman, AWS Tools)
- Fluent in English, both written and verbal
- Analytical mindset and hands-on problem-solving approach
- Desire to learn new soft and technical skills
- Understanding of Java, SSO, SQL, HTML
- Knowledge of Zendesk, Jira, and Confluence
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Healthcare Strength — Health, dental, vision, life, disability, and mental health coverage are provided, alongside FSAs, wellness programs, and fitness stipends. These offerings present a comprehensive healthcare package relative to typical tech benefits.
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Equity Value & Accessibility — Equity is a meaningful component of total compensation, with RSUs/options cited as part of packages. Engineering examples highlight strong base pay paired with "good RSU + ISO."
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Wellbeing & Lifestyle Benefits — Work Anywhere flexibility, home‑office stipends, wellness programs, fitness reimbursements, and company‑sponsored events support day‑to‑day wellbeing. A 1% charitable giving allowance further enhances lifestyle and purpose-driven engagement.
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The Company
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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