Overview
The Director of Global Service Delivery Platform Engineering and Operations will lead the operational strategy and execution for the InterSystems Global Service Delivery Platform based on Kubernetes—powering the delivery of the IRIS data platform and broader portfolio as cloud-native managed services.
This role is accountable for leading global teams building and operating a highly available, secure, and performant global platform providing SaaS and Managed Services spanning InterSystems Global Datacenter footprints, AWS, GCP, and Azure. The platform underpins all customer-facing environments and is central to InterSystems’ next-generation managed services and SaaS delivery strategy.
Key Responsibilities
- Lead global operations for the InterSystems Service Delivery Platform, encompassing SpectroCloud, Coralogix, Cilium, Kubernetes, Helm-based deployment automation, and multi-cloud infrastructure services.
- Ensure operational excellence for all managed IRIS environments, including high availability, fault tolerance, and performance optimization across public and private cloud regions.
- Develop and execute a unified operational model integrating observability, automation, capacity management, and proactive incident response for customer and internal platforms.
- Collaborate with Product and Cloud Engineering to define infrastructure-as-code standards, CI/CD pipelines, and operational guardrails for IRIS deployment and lifecycle management.
- Drive the evolution of platform observability using Coralogix and complementary telemetry systems to enable full-stack visibility, SLO tracking, and automated anomaly detection.
- Establish and maintain service-level objectives (SLOs), operational KPIs, and reporting for platform health, resilience, and customer experience.
- Partner with the Global Security and Compliance teams to ensure adherence to data protection, access control, and regulatory frameworks.
- Lead a distributed global operations organization with a culture of accountability, continuous learning, and operational maturity.
- Manage cross-cloud cost efficiency, scaling strategies, and automation frameworks that support InterSystems’ global growth and customer reliability expectations.
- Champion the adoption of SRE principles and operational excellence across Managed Services, ensuring smooth integration between development and operational teams.
Qualifications
- 15+ years of experience in infrastructure, site reliability, or platform operations, including leadership roles managing global distributed systems.
- Proven expertise operating Kubernetes-based platforms (Cilium, Helm, SpectroCloud) and managing complex workloads across AWS, GCP, and Azure.
- Experience with observability and logging ecosystems, particularly Coralogix or equivalent solutions (e.g., Datadog, Grafana, Prometheus).
- Strong understanding of data platform operations, high availability, and scaling in support of mission-critical systems such as InterSystems IRIS.
- Demonstrated success driving operational transformation in hybrid or multi-cloud environments.
- Excellent leadership, organizational, and communication skills, with a track record of building high-performing global teams.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related technical field.
Impact
This role will be pivotal in shaping and sustaining the operational foundation for InterSystems’ next-generation managed services. By driving reliability, scalability, and efficiency across the Service Delivery Platform, the Senior Director will ensure that IRIS and its ecosystem are delivered as resilient, secure, and globally consistent managed services. This leader will play a central role in realizing the company’s vision of transforming from traditional deployments to fully cloud-native, globally managed offerings.
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
- Medical, vision, and dental insurance
- Short-term and long-term disability, and life insurance
- 401(k) Profit Sharing Contribution
- Paid Time Off and Holidays
- Parental Leave
- Tuition reimbursement
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Top Skills
What the Team is Saying
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business.
Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries.
What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running.
If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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InterSystems Teams
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OnSite Workspace
For the first 3 or 6 months (experience and role dependent), we ask our employees to work in the office 5 days a week. After that time, our employees receive 24 work from home Fridays to use at their discretion throughout the year.
