Product Owner I, Customer Relationship Management

Description
This Product Owner will own execution for digital products supporting customer relationship management and related compliance processes. As a member of an agile team, the product owner represents the voice of the customer and the organization through the delivery business value. The role works closely with stakeholders (business and technology), to define and prioritize features and stories, ensuring alignment with customer needs and organizational goals. Success requires understanding customers' problems and desired outcomes in detail and ensuring clear definition, priority, and squad/team focus on the most valuable work for the organization. The Product Owner is the team member always communicating with stakeholders to ensure an aligned understanding of how the squad/team can provide the highest value for the customer through the lens of the organization.

• Contributes to the creation of product vision and alignment with strategic priorities with stakeholders.
• Communicates the product and portfolio vision to their squad/team and other squads/teams outside their portfolio/functional area.
• Collaboratively builds the squad/team product roadmap based on strategy and ongoing input from stakeholders.
• With the squad/team, contributes towards achieving assigned product KPIs.
• Manages product(s) with a low-medium degree of strategy, scope, and complexity.
• Owns and maintains the product backlog and is accountable for its contents, prioritization, and acceptance criteria.
• Accountable for clear, actionable user stories.
• Sets priorities and actively participates in squad/team quarterly planning.
• Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities.
• Participates in squad/team demos, retrospectives, and all other ceremonies.
• Works daily with the Agile working group clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy.
• Contributes to aligning development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution.
• Monitors and maintains the product health, supporting long-term product viability and efficiency, and balancing long and short term and costs with desired outcomes.
• Analyzes feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product.
• Understands regulatory, compliance, and other industry constraints on the product and prioritizes accordingly.
• Negotiates with immediate squads/teams to ensure priorities are aligned in a portfolio.
• Communicates expected value and any changes in value to be delivered in each iteration (sprint, monthly, quarterly, etc.) based on the squad/team-determined capacity.
• Contributes to customer-driven design and usability testing.
• Ensures a well-positioned product through market & industry analysis.

Qualifications

• Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities, etc.) and a minimum of 2 to 4 years direct experience with agile teams as well as 5 years in business, technology or consulting.
• Able to depict complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change.
• Able to make difficult and quick decisions daily.
• Problem solver with ability to lead the team to push the solutions and progress.
• Experience in the insurance industry preferred.
• Knowledge of relevant products and portfolio preferred.
• Experimental mindset to drive innovation amongst uncertainty.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

USD $108000.00 - $153000.00