About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle, all while reducing risk. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/insurance.
About Our Team
At LexisNexis Risk Solutions, we help insurance organizations make smarter, data-driven decisions throughout the policy lifecycle. Our team supports customers by obtaining and managing critical records and documentation that contribute to accurate risk assessment and operational efficiency. As part of a collaborative, fast-paced production environment, we work closely with internal partners, law enforcement agencies, and other external resources to deliver high-quality results that help our customers reduce risk and improve outcomes. We are committed to accuracy, teamwork, and exceptional service, creating an environment where employees can learn, grow, and make a meaningful impact every day.
About the Role
As a Records Acquisition Specialist, you will support insurance customers by researching, obtaining, and maintaining police records and related documentation. You will work with internal and external resources, including law enforcement agencies, to help ensure records are accurate, complete, and delivered in accordance with company standards. This role is onsite five days per week and offers the opportunity to contribute to a collaborative, production-focused environment.
Responsibilities
- Research and review requests and police records information from websites and various internal and external databases.
- Fulfill, edit, and modify requests for police records to ensure compliance with company standards and completeness of orders for product delivery.
- Perform additional research as required to meet customer expectations.
- Meet and exceed established departmental goals for productivity and accuracy.
- Conduct outgoing calls to agencies regarding requests.
- Review, compile, acquire, organize, and maintain records.
- Apply an understanding of records procurement processes for insurance purposes.
- Support the delivery of high-quality customer outcomes through accurate record management.
Requirements
- Customer service skills with a focus on creating, maintaining, and enhancing customer relationships.
- Experience in Criminal Justice, Insurance Claims, Call Center environments, and/or police departments. (Preferred not required)
- Ability to use Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
- Ability to learn quickly and thrive in a production-based environment.
- Excellent oral and written communication skills.
- High school diploma required.
- Ability to collaborate with cross-functional teams to deliver exceptional customer service and support.
- Salesforce knowledge is a plus.
U.S. National Base Pay Range: $33,500 - $55,700. Geographic differentials may apply in some locations to better reflect local market rates.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- High school diploma
- Customer service skills focused on creating, maintaining, and enhancing customer relationships
- Ability to use Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
- Ability to learn quickly and work effectively in a production-based environment
- Excellent oral and written communication skills
- Ability to collaborate with cross-functional teams
- Experience in criminal justice, insurance claims, call center environments, or police departments
- Salesforce knowledge
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
