We're looking for a Product Marketing Manager to craft compelling narratives and build high-impact assets that drive the adoption of AI agents. If you're a storyteller at heart who believes in the power of great assets and is ready to win in one of the fastest-moving and most transformative industries, this is where you belong.
Our Product Marketing Manager (PMM) will focus on asset development and storytelling to equip our go-to-market teams with compelling narratives and high-impact materials. In this role, you will collaborate cross-functionally with Design, Sales, and Product teams to craft sales enablement assets, refine messaging, and build public-facing materials that clearly articulate Sendbird’s AI agent value. Your work will help shape how we position our AI agent product and ensure our stories resonate with our audience—from enterprise decision-makers to product users. This position reports to our Lead Product Marketing Manager.
What you’ll do
- Develop high-impact sales assets: Create pitch decks, sales playbooks, one-pagers, and case studies that enable Sales and GTM teams to articulate Sendbird’s value
- Own public-facing content – Work with Design, Marketing, and Product to craft website pages and solution briefs that drive market awareness and adoption
- Collaborate with cross-functional teams – Partner with Sales, Product, and Design to ensure all materials align with product positioning and sales strategy
- Refine messaging and storytelling – Translate product capabilities into clear, compelling narratives that not only resonate with our target audiences but also differentiate us in a highly competitive AI market
- Support product launches – Develop launch collateral and GTM assets that amplify new features across channels
Who you are:
- You are a storyteller at heart, you are passionate about translating complex ideas into persuasive narratives
- You move fast and bias toward action, iterating quickly based on feedback
- You are a strong cross-functional collaborator
- You believe in the power of great assets, knowing that strong collateral can drive real business results
- You believe in Sendbird’s mission of building the AI workforce of tomorrow
What you bring:
- 6+ years in product marketing, experience with AI a plus
- Proven experience creating high-quality GTM assets, including pitch decks, sales collateral, and website content
- Strong messaging and storytelling skills, with a knack for making technical concepts clear and compelling
- Excellent verbal and written communication skills in English; Korean language skills are preferred
Why join us?
- Join one of the fastest-growing and most transformative spaces—AI agents are reshaping how businesses operate, and you’ll be at the forefront of it
- Tackle one of the most exciting 0-1 challenges, building a category-defining product from the ground up
- Have a direct impact on product direction, messaging, and go-to-market execution
- Work with a team of builders, move fast with a high-velocity team where speed, experimentation, and bold thinking define success
- This role will include medical benefits in addition to the hourly rate
Pay Transparency
We set standard cash compensation ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $150,000 - $175,000. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions, including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs that may cause your specific offer to vary from the amount listed above.
Flexible Work Policy
We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.
What diversity and inclusion mean to us
There is no such thing as a perfect candidate, and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.
About Sendbird
Sendbird is on a mission to build the AI workforce of tomorrow. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.
By combining omnichannel AI with our battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents that deliver meaningful customer connections at scale.
Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other top investors.
What the Team is Saying
Sendbird Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — The package features a flexible “Be Your Best Self” annual allowance, a language-learning “Global Citizenship” boost, and a dedicated AI tools budget usable for wellness and development. Home-office setup support, commuter benefits, and occasional meals/snacks add practical day-to-day value.
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Leave & Time Off Breadth — PTO spans paid holidays, sick leave, volunteer time off, bereavement, floating/birthday days, and “Rest & Rejuvenate” days. The company explicitly encourages employees to take time off and recharge.
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Healthcare Strength — Coverage includes medical, dental, vision, life and disability insurance, EAP/mental-health support, and FSA/HSA options. Multiple plan choices are described across public materials.
Sendbird Insights
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What We Do
For over a decade, we built the infrastructure behind conversations, chat, voice, video, messaging APIs. We became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users. We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good. We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building, the plumbing, would become commoditized. The value would move up the stack, into intelligence, into experience, into outcomes. We had a choice: protect what we built, or reinvent ourselves. We chose reinvention. In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai. The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost. The feeling of being truly understood and cared for. Not satisfied. Delighted.
Why Work With Us
Sendbird made a deliberate call to reinvent itself around AI before the market forced its hand. We're not watching from the sidelines. We're building what AI-driven customer experience actually looks like. Fast-moving, mission-driven, and full of people who genuinely show up for each other.
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Sendbird Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are remote-friendly. We have office space available in all regions we operate in for collaboration or to provide a quiet, focused place to work.
