What's It Like to Work at Sendbird 2026?

Frequently Asked Questions

Willingness to Recommend

Employees at Sendbird say they would recommend it as a workplace because of the company's investment in AI tools and internal learning, a collaborative environment where people across all functions are encouraged to build and experiment, comprehensive mental health coverage and wellness benefits, and the opportunity to work on AI products at the frontier of customer experience.

Sendbird reported that employees across engineering, sales, marketing, customer success, and operations describe shipping more in a few months than in the prior year, building tools adopted across the org, and feeling like their work actually moves the company forward. Recommendation data is bolstered by recognition as a G2 Leader and High Performer, and a 4.5/5 rating on independent review platforms.

Sendbird Employee Reviews

As with many companies of our size, Sendbird is not somewhere you can lean back and let things happen. There is an incredible amount of ownership and agency to move the needle and make impacts toward organizational and personal growth. To that end, you'll find yourself surrounded by supportive colleagues who are like-minded and committed to the same.

Lucy Lei, Lead Customer Success Manager

As a PM at Sendbird, the role requires a high degree of ownership, resilience, and comfort with ambiguity. PMs aren’t just defining strategy, they’re often asked to absorb incomplete context, reconcile competing priorities, and translate high-level direction into something executable across multiple teams.

This can be incredibly rewarding if you enjoy shaping clarity out of chaos. At the same time, it’s important for candidates to know that success here depends less on following a fixed playbook and more on how proactively you create structure, alignment, and momentum.

Sienna Jang, Product Manager

I think its one thing to say you are an AI-first company and actually have an infrastructure to support this initiative. A lot of companies right now are pushing for more AI initiatives but here the push is supported by access to all the tools, trainings, and support. Ive spoken to friends at other tech companies and they were impressed and even jealous of the resources Sendbird offers to ensure everyone is using AI to its full potential.