ABOUT THIS POSITION
Waystar is seeking a smart and creative Product Manager with hands-on experience in the financial and operational challenges facing the healthcare provider market. We are looking for someone who can lead game changing efforts at Waystar within the company’s product team for new to market and existing solutions. The ideal candidate will understand the significant flaws that exist in revenue cycle and have a passion for solving those problems through predictive analytic-based products and workflow solutions. We are looking for someone who has a passion for building great products and the natural instincts for making decisions that lead to highly useable software. As Product Manager, you will be responsible for the complete product lifecycle of Waystar’s revenue cycle solutions, defining market requirements and packaging the features into product releases. This professional self-starter will report to a Director, Product Management and work closely with key stakeholders in data science, sales, marketing, user experience, development, and operations.WHAT YOU'LL DO
Analyzing various product inputs, customer requirements, designing solution architectures and developing the business case for new product development
Preparing software design plans including product specifications, use case documentation and user interface wireframes (both independently and with assistance from our User Experience team)
Organizing market research including analyzing customer segments, reviewing industry research reports, and assessing strengths and weaknesses of competitors to define new opportunities
Studying healthcare industry standards and staying up-to-date on industry changes and compliance issues
Gathering inspiration and ideas by visiting customers regularly and reviewing software and other products that solve similar problems in other domains
Collecting direct customer feedback by organizing user tests, studying customer support incidents, administering user surveys, and visiting customers to study product interaction in their natural environment
Working closely with internal and external resources to define system requirements that meet changing market needs and ensure customer satisfaction and product quality
Assisting your Director of Product Management in coordinating with sales, marketing, development, and customer support to bring together divergent ideas and convince various stakeholders to rally behind a single product vision
Working with your Director of Product Management to manage the product roadmap, including documenting product strategy, maintaining the feature backlog, and coordinating releases
WHAT YOU'LL NEED
Additional Job Description
You know how to execute and like to roll up your sleeves to get things done
You are comfortable in front of a whiteboard and can describe complex information in a concise but thorough fashion
An understanding of healthcare revenue cycle workflows and how software can simplify healthcare payments; with experience obtained either through direct experience in a healthcare setting or an RCM focused HIT company
Provided leadership on a team that designed, built, or used revenue cycle workflow solutions
Organizing market research including analyzing customer segments and industry trends
Possess robust technical fundamentals, especially when it comes to building software
Problem solving skills; able to analyze a problem and design creative solutions
Attention to detail; extraordinary eye for usability and the customer experience
Excellent written communication skills; able to succinctly convey complex ideas through the written word
Experience writing and refining user stories with engineering teams
Great people skills; able to facilitate, negotiate and persuade stakeholders
Flexible and agile; able to rapidly adapt to changing situations and inputs
College Degree required; Business or Computer Science degree preferred
Preferred experience using Jira or similar feature and user story software
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Skills Required
- Healthcare revenue cycle workflow experience
- Strong problem-solving skills
- Ability to analyze customer requirements
- Experience with Jira or similar software
- College Degree, preferably in Business or Computer Science
Waystar Compensation & Benefits Highlights
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Healthcare Strength — Company materials describe multiple medical plan options with HSA contributions and access to mental‑health resources; dental and vision coverage are included.
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Leave & Time Off Breadth — Offerings include generous PTO, paid holidays, volunteer time off, and paid parental leave for maternity, paternity, and adoption.
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Retirement Support — A 401(k) plan with company matching is available and highlighted across public benefit descriptions.
Waystar Insights
What We Do
Waystar harnesses the power of agentic AI, generative AI, and advanced automation to drive meaningful outcomes so providers reach peak financial performance and patients receive care with confidence. The Waystar platform is used by more than 1 million providers and supports over 60% of the U.S. patient population - and integrates with all major HIS and practice management systems. The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work, gain insight into processes and performance, and ultimately collect more revenue. At Waystar, we know there’s a better, more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.
Why Work With Us
Our Waystar values serve as a compass to center our decisions, inspire action, and promote outstanding performance. We are dedicated to providing a diverse, inclusive workplace and fostering a shared sense of belonging.
Waystar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
