ABOUT THIS POSITION
As a Delivery Manager, you’ll be the driving force behind the successful delivery of modern technology initiatives—owning the full lifecycle from planning through launch. You’ll collaborate closely with teams across Product, Operations, and Application Engineering to shape objectives, orchestrate seamless releases, and ensure every deliverable meets the highest standards of quality. In this role, you’ll keep complex initiatives moving with clarity and confidence, aligning resources, removing obstacles, and providing transparent, meaningful updates to stakeholders and senior leadership. If you thrive at the intersection of people, process, and technology, this is a place where your leadership truly moves the business forward.WHAT YOU'LL DO
- Champion Agile/Scrum practices and values to drive high-performance delivery across Application Engineering efforts.
- Foster a culture of self-organization, continuous improvement, and psychological safety.
- Proactively identify and remove impediments.
- Facilitate productive discussions, decision-making, and conflict resolution.
- Enhance transparency and stakeholder engagement.
- Support teams in refining and maintaining product backlogs.
- Lead with a servant leadership mindset.
- Collaborate with Operations to track defects and ensure SLAs are met.
- Leverage AI tools and analytics to optimize planning, risk management, and delivery.
- Promote AI-driven automation and insights.
- Integrate emerging technologies into delivery processes.
- Embrace additional duties as assigned.
WHAT YOU'LL NEED
- Prior experience as a Scrum Master or Delivery Manager.
- Strong understanding of software development lifecycles.
- Strategic thinker with excellent communication skills.
- Demonstrated leadership in facilitation, conflict resolution, and transparency.
- Bachelor’s degree or equivalent experience.
- Willingness to travel periodically.
Skills & Competencies:
- Expertise in Agile/Scrum methodologies.
- Proficiency with modern project management tools, including Jira, JSM and Confluence
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Skills Required
- Prior experience as a Scrum Master or Delivery Manager
- Strong understanding of software development lifecycles
- Strategic thinker with excellent communication skills
- Demonstrated leadership in facilitation, conflict resolution, and transparency
- Bachelor's degree or equivalent experience
- Willingness to travel periodically
- Expertise in Agile/Scrum methodologies
- Proficiency with modern project management tools, including Jira, JSM and Confluence
Waystar Compensation & Benefits Highlights
-
Healthcare Strength — Company materials highlight medical, dental, and vision coverage with multiple plan options, mental health resources, wellness initiatives, and HSA/FSA support. Feedback suggests the health offering is a core pillar of a well-rounded package.
-
Parental & Family Support — Paid leave for maternity, paternity, and adoption, plus fertility and family-planning support, is consistently emphasized in careers content and filings. These programs position the package as family-friendly across the organization.
-
Leave & Time Off Breadth — Offerings include company‑paid PTO with paid holidays and volunteer time off, and some roles reference flexible or unlimited time off. Feedback suggests time‑off programs bolster work‑life balance even as administration may vary by team.
Waystar Insights
What We Do
Waystar harnesses the power of agentic AI, generative AI, and advanced automation to drive meaningful outcomes so providers reach peak financial performance and patients receive care with confidence. The Waystar platform is used by more than 1 million providers and supports over 60% of the U.S. patient population - and integrates with all major HIS and practice management systems. The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work, gain insight into processes and performance, and ultimately collect more revenue. At Waystar, we know there’s a better, more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.
Why Work With Us
Our Waystar values serve as a compass to center our decisions, inspire action, and promote outstanding performance. We are dedicated to providing a diverse, inclusive workplace and fostering a shared sense of belonging.
Waystar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
