Waystar Offices

Supports strategic healthcare clients and partners through escalated issue resolution, data analysis, reporting, training, troubleshooting, and relationship management. Coordinates cross-functional projects, identifies solution improvements, leads client calls, provides Waystar product expertise, and monitors service-level commitments. The role also develops management reports, educates clients on available resources, and occasionally travels onsite.

Provides legal and privacy counseling across product development, technology, healthcare data, AI, commercial agreements, and regulatory compliance. Advises on HIPAA, HITECH, state privacy laws, privacy-by-design, data governance, BAAs, DPAs, privacy incidents, and responsible AI use. Partners with Product, Engineering, Security, Compliance, Sales, and Customer Success teams to identify risks, negotiate data protection terms, support investigations, and translate complex legal requirements into practical business guidance.

Develops resilient, scalable, and high-performing healthcare payment platform solutions across the full application stack. Designs backend services and web applications using Java, Spring, NodeJS, JavaScript or TypeScript, modern frontend frameworks, AWS, SQL, and REST APIs. Contributes to technical and product discussions, applies automated testing and continuous integration practices, and works independently with strong ownership. Preferred experience includes generative AI, machine learning, Kafka, data pipelines, statistics, and healthcare.