We are hiring fantastic humans, and we hope that includes you!
Are you looking for more than just a job? At Chewy, you'll find yourself on a career path alongside other incredible people-like yourself. You'll join a team that values everything you do, who you are, and the goals you've set for your career. We want to give you the opportunity to grow, earn competitive pay, and be happy while you do it. Sounds simple, but we love it.
Our Opportunity:
Chewy is looking for an experienced Product Manager to own product components and customer experiences that support the SmartPak business. As a product management practitioner, you will contribute to product strategy, own the roadmap for a set of product components, and generate ideas for new capabilities and enhancement opportunities while ensuring we continue to raise the bar for our customers.
You will work cross-functionally across Product, UXD, UXR, Technology, Marketing, Merchandising, Customer Service, Operations, Analytics, and business teams to create and build support for a shared product vision. You will also serve as a key customer advocate, ensuring the voice of the customer is embedded in business decisions.
Are you passionate about building seamless customer experiences? Do you thrive in fast-paced, dynamic environments and obsess over innovating on behalf of customers? If you answered "yes" to any of these questions, this may be the role for you. This role will help define the next level of customer experience for SmartPak customers and partners, with meaningful opportunity for business impact.
What You'll Do:
- Own the end-to-end customer journey and product roadmap for a set of SmartPak product components or features within a broader portfolio.
- Think strategically and long-term, acquire a deep understanding of the SmartPak customer, business model, and equine retail experience, and be the subject matter expert for your assigned product area.
- Understand the key features and functionality of Chewy's digital customer experience and identify opportunities to optimize, simplify, and improve SmartPak customer journeys.
- Develop a keen understanding of the product design and development process, identifying areas of improvement and implementing process solutions quickly.
- Contribute to product strategy for your area of ownership, providing insights, customer data, business inputs, feasibility considerations, and roadmap recommendations.
- Set product priorities, build consensus, coordinate feature releases, and communicate internal and external impacts.
- Utilize data to understand customer behavior, customer needs, and business objectives; enable the team to transform that knowledge into product enhancements and new features.
- Write detailed requirements, use cases, user stories, and product documents, and communicate them effectively with business stakeholders.
- Collaborate closely with UX Design and Research teams on customer research, ensuring new features meet customer and business needs.
- Work closely with key cross-functional stakeholders to ensure the vision aligns with broader company objectives.
- Monitor performance of initiatives and measure the impact of product enhancements.
- Communicate product strategy and status to key stakeholders across Chewy; develop or improve mechanisms for product intake, prioritization, roadmap visibility, and feature enhancement suggestions.
- Balance agile product delivery with strategic priorities, identify scope or delivery risks, and make recommendations to de-risk projects.
What You'll Need:
- 3+ years of progressive experience in product management or a related field; e-commerce, retail, or customer-facing digital experience preferred.
- 2+ years working in a Supply Chain, Transportation context or related field
- Bachelor's degree, preferably in Computer Science, Business, Marketing, Statistics, or a related technical or quantitative field, or equivalent work experience.
- The ideal candidate will demonstrate a high degree of ownership, customer obsession, ability to keep up with the pace of e-commerce, data-driven decision-making, big-picture thinking, and the ability to think through complex systems design solutions.
- Experience developing product strategy, defining detailed product requirements, prioritizing product roadmaps, leading cross-functional work, and working at a fast pace to deliver results.
- Strong product management skills with demonstrated product launches, high attention to detail and situational fluency, ability to influence and motivate others, and perseverance to handle challenging business situations and make trade-offs.
- Experience working in an agile software development environment leveraging Scrum; track record of building productive relationships with engineering leadership.
- Ability to synthesize quantitative and qualitative customer insights using dashboard reporting and pulling data directly from reporting database (SQL) , define clear customer solutions, and connect product decisions to measurable business outcomes.
- Strong written and verbal communication skills, with the ability to present data-driven recommendations to technical and non-technical stakeholders.
- Position may require travel.
Bonus:
- MBA or equivalent advanced academic degree.
- Experience supporting equine, animal health, specialty retail, subscription, marketplace, or service-oriented customer experiences.
- Experience with product analytics, experimentation, UAT, SQL, Tableau, Power BI, or product management applications.
- Experience partnering across Product Design, Research, Engineering, Merchandising, Marketing, Operations/ Supply Chain, Customer Service, and Analytics.
The base salary range for this role is $110,500 - $176,000.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- 3+ years progressive experience in product management or a related field
- 2+ years working in Supply Chain or Transportation context
- Bachelor's degree in Computer Science, Business, Marketing, Statistics, or related field, or equivalent experience
- Experience developing product strategy, defining detailed product requirements, and prioritizing product roadmaps
- Proven ability to lead cross-functional work and deliver product launches in a fast-paced environment
- Experience working in an agile software development environment leveraging Scrum
- Ability to synthesize quantitative and qualitative customer insights using dashboard reporting and pulling data directly from reporting database (SQL)
- Strong written and verbal communication skills and ability to present data-driven recommendations to technical and non-technical stakeholders
- High degree of ownership, customer obsession, data-driven decision-making, and systems thinking
- MBA or equivalent advanced academic degree
- Experience supporting equine, animal health, specialty retail, subscription, marketplace, or service-oriented customer experiences
- Experience with product analytics, experimentation, UAT, Tableau, Power BI, or product management applications
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. • Put Customers First • Act as an Owner • Deliver Results • Earn Trust • Debate Openly; Commit Fully • Operate in the Details • Shape the Future Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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