About Toast:
Toast is driven by building the platform that helps merchants adapt, take control, and get back to what they do best: building the businesses they love.
Who We Are
The Branded Mobile App team builds Toast’s white-label mobile app product: an iOS and Android ordering app that restaurants launch under their own brand. It’s a core part of how our customers own their relationships with their most loyal guests.
We’re expanding the app well past order-ahead. That means agentic features that help operators turn casual guests into regulars, new surfaces like reservations, and loyalty enhancements to drive repeat behavior. We operate like a startup within Toast: small team, fast iteration, close to the customer. We measure ourselves on real impact to guest frequency and operator revenue.
About this roll* (Responsibilities)
We’re looking for a high-performing Product Manager to own the Branded Mobile App. The ideal candidate is obsessed with understanding guest and operator needs, has a bar for craft in consumer mobile products, and thrives in a fast-moving, entrepreneurial environment.
If you like solving hard problems, working iteratively, and owning a high visibility product end to end, this role is for you. It’s a chance for a growing product leader to build on a strong foundation and shape how restaurants own their guest relationships at scale.
Responsibilities include:
- Own the vision, strategy, and roadmap for the Branded Mobile App: where the product goes, what we build next, and how it drives first-party sales and repeat guest behavior at scale.
- Ship agentic features that help operators grow guest frequency, moving new guests to repeat and casual guests to regulars.
- Expand the app into new surfaces and verticals, growing both the core use case and Toast’s addressable market.
- Partner with cross-functional teams (Engineering, Design, Marketing, Sales, Customer Success) to define and deliver high-impact features.
- Drive deep customer empathy through interviews, usability testing, analytics, and app store feedback to make sure we’re solving real problems for restaurants and their guests.
- Use data to set priorities and measure impact, holding the product to metrics like first-party order volume, guest retention, and loyalty engagement.
Do you have the right ingredients*? (Qualities & Essential Skills)
- 3+ years of product management experience, with a track record of driving strategy, execution, and measurable impact.
- Experience with consumer-facing mobile products (iOS/Android)
- Entrepreneurial mindset: you thrive in fast-paced environments, balance short-term results with long-term vision, and embrace iteration.
- Strong ability to translate data into actionable insights and customer outcomes.
- A bar for design and product craft, with a real understanding of what makes a mobile experience great.
- Excellent communication skills, with the ability to inspire teams and stakeholders around a shared mission.
- Bonus: experience with loyalty, ordering, marketplaces, or restaurant/hospitality technology.
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds. The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals. Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
*Bread puns encouraged, but not required
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
People Are the Secret Ingredient in Our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
------
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Skills Required
- 3+ years of product management experience with a record of driving strategy, execution, and measurable impact
- Experience with consumer-facing mobile products on iOS and Android
- Ability to translate data into actionable insights and customer outcomes
- Strong understanding of mobile product design and product craft
- Excellent communication skills and ability to align teams and stakeholders
- Experience with loyalty, ordering, marketplaces, or restaurant and hospitality technology
What the Team is Saying
%20-%20Jane%20Modena.jpeg)
%20-%20Jane%20Modena.jpeg)
Toast Compensation & Benefits Highlights
-
Leave & Time Off Breadth — Flexible PTO, paid company holidays, generous paid parental/family/medical leave, and a paid sabbatical after five years are core parts of the package. U.S. materials also highlight a robust time-off baseline as of 2026.
-
Parental & Family Support — Sixteen weeks of paid parental leave for all parents with additional weeks for birthing parents, plus fertility and family-forming support (e.g., Carrot), are emphasized. Subsidized backup child and adult care further supports caregivers.
-
Wellbeing & Lifestyle Benefits — No‑cost mental‑health therapy/coaching, a wellness stipend, and financial education expand support beyond core insurance. Professional development reimbursement, work‑enablement stipends, and volunteer/donation programs round out lifestyle-oriented offerings.
Toast Insights
What We Do
Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business, including point of sale, payments, supplier management, digital ordering and delivery, marketing and loyalty, and team management. By serving as the restaurant operating system across dine-in, takeout, and delivery channels, Toast helps restaurants increase revenue, streamline operations and deliver amazing guest experiences.
Why Work With Us
Our recipe for an awesome workplace: One splash of friendship A dollop of impact A sprinkle of no hierarchy & A heavy spoonful of individuality Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work. *100% Sunday scary free
Gallery
Toast Teams
Toast Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
