Jobs at Toast

Provide inbound chat-based support to retail customers, troubleshoot Toast hardware and software, perform root-cause analysis, escalate and collaborate cross-functionally, recommend process improvements, and help deliver high customer satisfaction KPIs.

Entry-level bilingual (Spanish/English) sales role focused on high-volume outbound and inbound outreach. Execute 100+ daily touches, qualify prospects via calls, schedule meetings, and hand off high-quality leads to Account Executives. Designed as a training path to become a full-cycle AE through Toast Sales Academy.

Entry-level bilingual (Spanish/English) sales development role focused on high-volume outreach, qualifying restaurant and local business leads, scheduling meetings for Account Executives, and progressing to full-cycle AE through training and performance.

Execute high-volume outbound and inbound outreach (100+ activities/day), qualify prospects via calls, schedule meetings, and hand off high-quality leads to Account Executives while preparing to advance into a full-cycle AE role through sales training.

Perform high-volume bilingual (Spanish/English) outreach (100+ touches/day) to qualify restaurant and local business prospects, host qualification calls, schedule meetings for Account Executives, and follow a structured path to become a full-cycle AE through training and coaching.

Entry-level bilingual sales development role responsible for high-volume outreach (100+ activities/day), qualifying prospects, hosting qualification calls, scheduling meetings for Account Executives, and progressing through a structured path toward a full-cycle Account Executive role.

Conduct territory-based sales for restaurant technology by prospecting local businesses, managing the full sales cycle, delivering product demonstrations, developing tailored solutions, and closing new accounts. Build customer relationships, use Salesforce to track sales activity, understand competitors, and coordinate with internal teams to ensure successful delivery. This field role requires local territory access, reliable transportation, strong communication, negotiation, organization, and goal-oriented performance.

Drive new customer growth among Thai cuisine restaurants in San Francisco through consultative sales. Responsibilities include following up on qualified leads, conducting bilingual discovery calls and product demonstrations, preparing quotes and contracts, closing sales, understanding competitors, and supporting successful customer onboarding. The role requires fluent spoken and written Thai and English, a fast-paced and entrepreneurial mindset, and local presence or relocation to the territory.

Manage a portfolio of SaaS customers by building relationships, driving product activation and adoption, retaining and expanding revenue, and delivering strategic business reviews. The role includes customer demonstrations, escalation resolution, Voice of Customer feedback, referrals, Salesforce updates, and cross-functional process improvement. The position is hybrid, requiring one day per week with customers and one day in the London office.

Drive new customer growth among Spanish cuisine restaurants through lead follow-up, referrals, discovery calls, product demonstrations, quotes, contract negotiations, and closing sales in Spanish and English. Build trusted restaurateur relationships, position Toast against competitors, and coordinate successful customer onboarding. The role is based from a home office in the Brownsville, Texas territory and requires bilingual communication.

Prospect restaurants within a local territory, manage the full sales cycle, conduct product demos, develop customized solutions, negotiate with decision-makers, and close new business. The role requires maintaining sales activity in Salesforce, understanding competitors, exceeding sales goals, and coordinating with internal teams to ensure successful delivery. This is a field-based position requiring residence in or relocation to Lower Westchester, NY, plus reliable transportation.

Prospect local restaurants, manage the full sales cycle, conduct product demonstrations, customize Toast solutions, negotiate with decision-makers, and close new business. The role requires maintaining sales activities in Salesforce, understanding competitors, coordinating with internal teams to ensure delivery expectations are met, and consistently achieving sales goals in a hybrid environment.

Prospect restaurants, manage the full sales cycle, conduct product demos, develop customized solutions, negotiate with decision-makers, and close new business. The role requires using Salesforce to manage sales activities, understanding the competitive landscape, and partnering cross-functionally to ensure successful delivery. This is a hybrid position requiring two days per week in the Toronto office.

Design, build, deploy, and maintain resilient, scalable production systems for Toast’s retail customers. The role sets long-term technical architecture and strategy, communicates technical direction, mentors senior engineers, improves engineering productivity, diagnoses performance issues, and drives initiatives amid ambiguity. Engineers collaborate directly with retail customers, visit stores, understand operational workflows, and use AI tools to improve development velocity and quality.

Leads Toast’s AI and analytics strategy for Enterprise Care. Owns the roadmap, evaluates and deploys AI-assisted support tools, develops operational intelligence products, and partners with Product, Engineering, and Data teams to move pilots into production. Establishes complexity and workload intelligence, assesses AI readiness, translates AI performance into measurable operational outcomes, and builds organizational AI literacy. The role requires extensive enterprise support or service-delivery leadership, hands-on production AI experience, operational data fluency, and the ability to drive trusted adoption among agents and executives.

Own the vision, strategy, and roadmap for Toast’s branded iOS and Android ordering app. Drive agentic features, reservations, loyalty enhancements, and product expansion to increase first-party sales, guest retention, and operator revenue. Partner with Engineering, Design, Marketing, Sales, and Customer Success to deliver impactful features. Conduct customer research, usability testing, and analytics-driven prioritization while maintaining a high bar for consumer mobile product craft.

Drive new customer growth among Spanish cuisine restaurants through consultative selling, inbound lead follow-up, referrals, discovery calls, product demonstrations, quotes, contracts, and deal closing. Communicate with customers in Spanish and collaborate internally in English. Build trusted restaurateur relationships, position Toast against competitors, and support successful post-sale onboarding.

Provides advanced omnichannel technical support for enterprise restaurant clients. Troubleshoots POS hardware, financial transactions, API integrations, menu configurations, and third-party systems across phone, chat, and email. Manages case prioritization and backlog, communicates with restaurant and corporate stakeholders, de-escalates challenging situations, owns issues through resolution, collaborates with internal teams, and documents solutions. Requires independent judgment, strong organization, and the ability to learn a broad product suite.

Design, scope, and implement scalable backend and platform solutions for a reservations and waitlist product. Improve performance and usability, collaborate with Product and Design, identify high-impact opportunities, and contribute across the stack including APIs and front-end integration.

Oversee CECL reporting and loss reserve calculations, refine loss forecasting and expected loss methodologies, manage portfolio credit risk strategies, and develop risk monitoring and early-warning reporting. Partner with Product, Engineering, Data Science, Accounting, Finance, and Operations teams to improve data quality and support data-driven decisions. Maintain CECL policies and documentation to meet regulatory and audit requirements.