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About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We're looking for a Product Manager, Billing & Operations to lead the strategic design and day-to-day operational execution of our business engine. In this role, you will scale MuleSoft's billing systems by overseeing consumption metering, licensing, and automated service provisioning. You will also drive the operational capabilities needed to bring new projects to market via SKU creation. You will act as a critical bridge between product and go-to-market teams, owning both the underlying platform infrastructure and the hands-on deal support required to execute standard and complex commercial agreements at scale.
A demonstrated, genuine AI-first approach to product management is central to this role — using AI to move faster, build fluency across the product lifecycle, and contribute well beyond traditional PM scope.
Platform Strategy & Core Architecture
- Partner with Product, Engineering, and Finance to define the roadmap for our billing, invoicing, and automated provisioning systems.
- Drive end-to-end technical logic connecting sales contracts to automated service activation, downstream usage tracking, and accurate billing cycles.
- Own and drive the roadmap that improves usage transparency for customers, entitlement transparency across all pricing models, value-based reporting that goes beyond cost, and modernization of the provisioning architecture.
- Translate complex subscription and usage-based models into robust system requirements for entitlement management and metered tracking across internal and external stakeholders.
- Conduct benchmark research on modern billing architectures and provisioning mechanisms to future-proof the platform against evolving product lines.
Deal Support & Fulfillment Operations
- Provide active deal support by acting as the technical expert for complex or non-standard go-to-market and operational scenarios during the sales cycle.
- Drive the end-to-end New Product Introduction (NPI) process from a commercial readiness and fulfillment perspective, ensuring zero-friction SKU enablement.
- Own high-sensitivity billing operations, including billing exceptions and adjustments, credit and refund approvals in partnership with Finance, and support for field teams on customer billing inquiries.
Data, Tools & Insights
- Build and maintain platform visibility tools that leverage AI-driven forecasting and anomaly detection to identify provisioning failures or billing discrepancies.
- Collaborate with data engineering to ensure highly accurate, real-time usage metrics pass cleanly from the product architecture to the financial reporting systems.
AI-First Product Management
- Define and deliver high-quality, production-ready product strategies and roadmaps using modern PM practices, with AI as a core part of your workflow — pushing the boundaries of AI-powered tools to drive smarter prioritization, faster discovery, and better outcomes.
- Design and orchestrate complex product workflows where AI agents integrate seamlessly into cross-functional team operations, driving efficiency and innovation at scale.
- Contribute to building and maintaining shared product context — an explicit repository of product principles, constraints, user insights, and standards that enables AI to generate accurate, reliable, and actionable recommendations.
- Critically evaluate AI-generated outputs (e.g., user research summaries, PRDs, roadmap suggestions) for correctness, quality, alignment with business goals, and user impact.
- 4+ years in product management, technical product operations, or systems architecture roles, preferably focused on billing infrastructure or backend platform engines in tech/SaaS.
- Strong technical architecture understanding; familiarity with complex relational databases, API-driven workflows, and SQL or BI tools.
- Proficiency in leveraging Generative AI tools to accelerate system documentation, draft technical specifications, and automate routine configuration testing.
- Proven ability to collaborate with deep engineering teams while simultaneously managing non-technical business stakeholders.
- Deep familiarity with backend monetization systems, entitlement mapping, and enterprise operational infrastructure (e.g., Salesforce CPQ).
- Strategic thinker with a strong technical foundation and a bias for automated system workflows.
- An early adopter of AI technology who proactively finds ways to use automation to increase the reliability and efficiency of the Billing & Provisioning ecosystem.
- Direct experience handling the operational logic of automated provisioning for tier-based subscription or usage-based architectures.
- High-impact role with visibility across product engineering, Finance, and executive leadership.
- Fast-paced environment with room for architectural innovation and system ownership.
- A supportive team culture built around transparency, collaboration, and growth.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Skills Required
- 4+ years in product management, technical product operations, or systems architecture
- Strong technical architecture understanding and familiarity with complex relational databases
- Experience with API-driven workflows and integration patterns
- Proficiency in SQL or BI tools
- Proficiency leveraging Generative AI tools for documentation and automation
- Deep familiarity with backend monetization systems, entitlement mapping, and enterprise operational infrastructure (e.g., Salesforce CPQ)
- Direct experience handling automated provisioning logic for tier-based subscription or usage-based architectures
Salesforce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Salesforce and has not been reviewed or approved by Salesforce.
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Fair & Transparent Compensation — Pay is positioned as above-market in the U.S., with multiple peer-reported benchmarks converging around a similar median total compensation figure. Compensation is also framed as broadly viewed as fair in aggregate, even while acknowledging variation by role and group.
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Parental & Family Support — Parental leave is described as notably generous for U.S. caregivers, with additional supports like gradual return-to-work and doula reimbursement. Family-building programs are also emphasized through fertility/adoption/surrogacy support with sizeable reimbursement limits.
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Wellbeing & Lifestyle Benefits — Mental-health and coaching offerings are highlighted as accessible supports alongside financial-wellbeing tools. Volunteer Time Off and donation matching are presented as distinctive lifestyle-aligned benefits that add value beyond cash compensation.
Salesforce Insights
What We Do
Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
Why Work With Us
There’s no typical day in the life of a Salesforce employee. You could be transforming our next AI innovation — or transforming your community. Closing deals — or closing your laptop for a day of Volunteer Time Off. Driving change for our customers — or driving change within one of our high-performing teams.
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