Product Lead, Onboarding

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

Responsibilities:

1. Define Airwallex’s products, from strategy and solution design to roadmap and delivery plans

2. Define and execute the product vision and roadmap for our onboarding domain, encompassing sign-up, onboarding flows, KYB activation, other product activations, RFI, Client API, and in-app support.

3. Identify and prioritize opportunities to improve onboarding efficiency, reduce time-to-value, and enhance customer satisfaction.

4. Collaborate closely with engineering, design, and commercial teams to ensure that our product can handle increased user adoption, usage, and complexity while maintaining its core value proposition.

5. Inform product strategy and approach by deeply understanding our user requirements, target markets, and competitive landscape

6. Iterate quickly on new product launches, feature enhancements, and user feedback

7. Manage a high performing team of Product Managers

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum Qualifications

• Experience in Product Management, go-to-market propositions, product design, product planning and development

• 2+ years of formal people management experience

• Experience with data analysis and user research methodologies.

• Experience considering both user requirements and commercial strategy in order to drive meaningful product growth

• Experience taking products from ideation to delivery, ideally at global scale

• Ability to manage difficult tradeoffs such as long term product vision and short term growth requirements

• Ability to thrive in data driven, cross functional teams that can move ideas to reality in very short periods of time

• Flexibility to work across multiple time zones

• Exceptional communication skills with the ability to convey product strategy to both technical and non-technical audiences

Preferred Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.

• Experience in any of the following is a plus: hyper growth startup environments, software engineering, financial technology

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. If you are approached by someone claiming to represent Airwallex, please verify with our team.