Airwallex
What's It Like to Work at Airwallex?
Frequently Asked Questions
Airwallex supports employee job satisfaction by combining meaningful global impact, significant ownership, rapid career development, a values-driven culture, and continuous investment in employee growth. Employees help build financial infrastructure that empowers more than 676,000 businesses worldwide, either directly or through platform customers, to manage payments, banking, spend management and embedded finance across global markets, giving many roles a direct connection to helping companies expand internationally. The company's culture is guided by 12 Operating Principles that emphasize being Visionary, Curious, Reliable, Determined, Resilient and Optimistic while encouraging employees to Prioritize Customers, Move Fast with Conviction, Champion Craftsmanship, Take Ownership, Never Settle and Optimize for Long-Term Value.
- Meaningful work with global impact: Airwallex gives employees the opportunity to solve complex financial infrastructure challenges at international scale. Its platform supports more than 676,000 businesses worldwide, either directly or through platform customers, with 200+ countries supported. Airwallex simplifies cross-border financial operations and scale internationally. Employees are able to see how the products they build directly help customers expand into new markets and operate more efficiently around the world.
- A builder culture centered on ownership and high performance: Airwallex encourages employees to think like owners by giving teams meaningful responsibility, ambitious goals and the autonomy to solve difficult problems. The company's Operating Principles shape hiring, performance and everyday decision-making, reinforcing a culture where employees are expected to move quickly, continuously improve and build for long-term value. One employee shared, "There are many learning opportunities and growth," while another described the company as offering "high-impact work with a lot of smart people."
- Continuous learning and manager support: Airwallex invests heavily in employee development through regular coaching, career conversations and stretch opportunities. Internal engagement results show 86% of employees had learning and growth opportunities during the previous 12 months, 88% had a career discussion with their manager during the past six months, 84% say their manager helps them achieve more, 87% understand their team's OKRs and 93% understand how their work contributes to the company's mission. These practices help employees connect daily work with long-term career development.
- Listening to employees and supporting wellbeing: Airwallex complements its high-performance culture with structured feedback and competitive rewards. The company conducts twice-yearly engagement surveys with a 93% participation rate, assigns People Partners to help leaders act on results, and improved overall employee engagement to 83% in H1 2025, up two points from the previous survey. Employees also receive competitive compensation, annual bonus opportunities, equity in many markets, wellness initiatives, recognition programs, team events and comprehensive regional benefits designed to support long-term careers.
- External signals:
- Best Employer recognition: Airwallex won the 2025 Best Employer Award at the Asia FinTech Awards, recognizing its investment in employee experience and workplace culture. (Asia FinTech Awards)
- Built In Best Places to Work: Airwallex was named 2026 Best U.S. Large Companies to Work For, Best Large Places to Work in San Francisco, and Best Places to Work in San Francisco lists based on compensation, benefits and people-first workplace offerings. (Built In)
- Innovation leadership: Airwallex was ranked No. 3 in Finance & Personal Finance on its 2025 World's Most Innovative Companies list, reflecting the company's reputation for building leading global financial infrastructure. (Fast Company)
Bottom line: Airwallex supports employee job satisfaction by giving employees the opportunity to build financial infrastructure used by hundreds of thousands of businesses worldwide while investing heavily in ownership, career growth, manager support and employee feedback. Combined with clearly defined Operating Principles, continuous development opportunities, competitive rewards and meaningful global impact, employees have opportunities to accelerate their careers while helping shape the future of international commerce.
Airwallex is a strong workplace for employees who enjoy solving challenging problems, moving quickly and taking ownership. Internal engagement data points to high levels of employee pride, career development and manager support, while external recognition highlights the company's investment in its people and workplace culture. Employees contribute to a fast-growing global fintech serving hundreds of thousands of businesses, creating opportunities for meaningful impact alongside rapid professional growth.
- Employees understand the company's mission and their impact: Airwallex's H1 2025 engagement survey demonstrates strong alignment between employees and the company's goals. 93% of employees understand how their work contributes to Airwallex's mission, 87% understand their team's objectives, 84% say their manager helps them achieve more and 80% say they are proud to tell others they work at Airwallex. These results suggest employees have both clear direction and a strong connection to the company's purpose.
- Career growth is a consistent theme: Employees frequently highlight the opportunities to learn quickly, solve complex problems and work alongside talented colleagues. One employee described Airwallex as “high-impact work with a lot of smart people,” while another shared that “There are many learning opportunities and growth.” Internal survey results reinforce these experiences, with 86% reporting learning and development opportunities during the past year and 88% participating in career conversations with their managers.
- Meaningful work with global reach: Employees help build financial products used by more than 676,000 businesses worldwide, either directly or through platform customers, supporting cross-border commerce, global payments and embedded financial services. Beyond its commercial mission, Airwallex also supports community initiatives through Airwallex Impact and its commitment to Pledge 1%, dedicating equity, product, profit and employee volunteer time toward social impact initiatives.
- Competitive rewards and a supportive environment: Airwallex pairs ambitious work with competitive compensation, annual bonus opportunities, long-term equity in many markets, recognition programs tied to its Operating Principles, comprehensive regional benefits and regular leadership communication designed to help employees understand company priorities and business performance.
- External signals:
- Built In Best Places to Work: Airwallex earned places on Built In's 2026 Best U.S. Large Companies to Work For, Best Large Places to Work in San Francisco, and Best Places to Work in San Francisco lists.
- Employer recognition: Airwallex received the 2025 Best Employer Award at the Asia FinTech Awards for its workplace and people practices. (Asia FinTech Awards)
- Industry innovation: The company has also been recognized by Fast Company as No. 3 in Finance & Personal Finance on its 2025 World's Most Innovative Companies list and included on the Forbes Cloud 100, ranking No. 45 in 2026, reflecting both its business momentum and reputation within the technology industry. (Fast Company; Forbes)
Bottom line: Airwallex is well suited for people who want to build products at global scale, learn quickly and take significant ownership early in their careers. Supported by strong manager coaching, measurable employee engagement, competitive rewards and industry recognition, employees have opportunities to grow while helping shape the future of global financial infrastructure.
Airwallex has developed a reputation as a high-growth global fintech where ambitious employees can build products at international scale, take meaningful ownership and accelerate their careers in a fast-moving environment. The company emphasizes hiring curious, resilient builders who thrive in challenging environments while supporting them through clear Operating Principles, collaborative global teams and significant opportunities for professional growth. With more than 2,300 employees across 27 global offices, Airwallex combines the pace of a scaling technology company with the reach of a global financial platform.
- A culture built around clear Operating Principles: Rather than relying on broad corporate values, Airwallex operates through 12 Operating Principles that shape hiring, promotions and daily decision-making. Employees are encouraged to be Visionary, Curious, Reliable, Determined, Resilient and Optimistic while working with urgency, taking ownership, prioritizing customers, championing craftsmanship and optimizing for long-term value. These principles create consistency across globally distributed teams while maintaining a strong builder mindset.
- Global collaboration with entrepreneurial speed: Despite its international scale, Airwallex continues to emphasize cross-functional collaboration, transparency and rapid execution. Employees work across engineering, product, commercial and operations teams spanning Asia-Pacific, Europe and North America, allowing many employees to contribute to products serving customers around the world while working with colleagues from diverse backgrounds and markets.
- Innovation at the center of the employee experience: Employees work on AI-powered financial products, payments infrastructure, embedded finance and global banking capabilities that help businesses expand internationally. Airwallex continues investing heavily in engineering, artificial intelligence and platform development while expanding globally, giving employees opportunities to work on some of fintech's most technically complex challenges.
- A workplace recognized for both innovation and people: Airwallex has earned recognition not only for its technology but also for the employee experience it offers. The company continues investing in leadership communication, employee development, total rewards, office communities and people programs as it scales globally.
- External signals:
- Best Employer recognition: Winner of the 2025 Best Employer Award at the Asia FinTech Awards. (Asia FinTech Awards)
- Built In workplace awards: Recognized on three Built In 2026 Best Places to Work lists in the United States.
- Innovation leadership: Ranked No. 3 in Fast Company’s Finance & Personal Finance on its 2025 World's Most Innovative Companies list, and included on the Forbes Cloud 100, ranking No. 45 in 2026, highlighting Airwallex's leadership in global financial technology. (Fast Company; Forbes)
Bottom line: Airwallex has earned a reputation as a builder-focused global fintech where employees are trusted with meaningful ownership, encouraged to solve difficult problems and given opportunities to grow alongside a rapidly expanding international business. Its clear Operating Principles, investment in employee development, collaborative culture and industry recognition make it an attractive workplace for people seeking both challenge and long-term career growth.
Like any fast-growing global fintech, Airwallex has made intentional choices about how it operates. The company prioritizes building world-class financial infrastructure, investing in employee growth and embracing innovation, which creates an environment with significant opportunities alongside clear expectations. Candidates who are excited by ownership, rapid learning and meaningful impact are likely to thrive.
Employees are encouraged to contribute to a mission of helping businesses operate without borders, giving many roles a strong sense of purpose beyond day-to-day responsibilities. Career growth is supported by well-defined progression frameworks, structured onboarding, regular development conversations and leadership programs, providing employees with a clear understanding of how they can advance. Rather than emphasizing the highest immediate cash compensation, Airwallex aligns employees with the company's long-term success through equity and comprehensive total rewards.
The company's hybrid approach gives employees flexibility while maintaining opportunities for collaboration across its global offices. Managers play an active role in employee development through frequent coaching, structured feedback and leadership training, creating an environment where regular check-ins and career conversations are an expected part of the employee experience.
As a high-growth company operating in a rapidly evolving industry, Airwallex moves quickly to capture new opportunities, expand internationally and launch new products. That pace can mean priorities evolve as the business grows, but it also gives employees the opportunity to work on highly visible initiatives with meaningful business impact. Innovation is encouraged through experimentation, AI adoption and ambitious product development, making Airwallex particularly well suited for people who enjoy solving complex problems, learning new technologies and helping shape the future of global financial infrastructure.
Great match for candidates who prefer:
- Taking ownership and driving projects from idea to execution
- Fast-paced, high-growth environments with continuous learning
- Solving complex global payments and financial infrastructure challenges
- Collaborating across international, cross-functional teams
- Using modern technologies and AI to build innovative products
Working here means:
- Moving quickly as the business expands into new markets and products
- Taking accountability for delivering meaningful customer impact
- Working with high-performing teammates who value curiosity and execution
- Receiving regular feedback while continuously developing new skills
- Helping build the future of global financial infrastructure that enables businesses to operate without borders
Airwallex’s overall employer reputation: high-growth, high-impact, and builder-first, backed by real momentum.
- Mission with scale: Building global financial infrastructure for borderless businesses; massive market (≈$570B TAM by 2027; embedded finance ≈$7.2T by 2030).
- Category advantage: Proprietary, full‑stack platform that owns the end-to-end financial operations lifecycle.
- Strong momentum: $300M Series F in May 2025 ($1.2B total raised), no down-rounds; $900M annualized revenue in June 2025 (+95% YoY), 150k+ customers, 12 new market launches (2024–2025).
- Equity upside: Realistic valuation plus late‑stage acceleration creates meaningful long‑term potential for employees.
- Builder culture: High-commitment, high-reward environment for owners who want autonomy, speed, and visible impact—supported by clear goals and open communication.
- Third‑party validation: Recognized as a Best Employer (Asia Fintech Awards) and for innovation (e.g., Fast Company, Forbes Cloud 100).
- Why now: We’re at a pivotal inflection point—an ideal time for ambitious builders to shape the future of global banking.
- Airwallex is a high‑growth, mission‑led company building the future of global banking, with a global team of 2,000+ people across 26 offices — offering meaningful scope, international collaboration, and career mobility.
- Our culture is anchored by clear, public Operating Principles that guide how we hire, build, and work together — from being visionary and curious to taking ownership, championing craftsmanship, and optimizing for long‑term value.
- We’ve earned external recognition for both innovation and people practices — including Fast Company’s list of the World’s Most Innovative Companies (Finance) and “Best Employer of the Year” at the 2025 Asia FinTech Awards. Three Built In 2026 Best Places to Work lists 🇺🇸 (Best U.S. Large Companies to Work For, Best Large Places to Work in San Francisco, Best Places to Work in San Francisco)
- The day‑to‑day experience is “builder‑first”: high ownership, fast feedback loops, and clear goals — with high support from leadership and managers — making it a strong fit for ambitious people who want to move quickly and see their impact.
- People see their work at global scale: Airwallex empowers 200,000+ businesses worldwide, so teams have a direct line of sight from what they ship to customer outcomes across markets.
- We back purpose with action through Airwallex Impact and a company‑wide commitment to the Pledge 1% movement — contributing 1% of equity, product, profit, and employee time to support innovators and communities.
- Strong business momentum underpins long‑term opportunities for employees, with continued growth, global expansion, and investment in our platform and product stack.
- If you want a quick feel for how we operate, explore our public Operating Principles and Careers hub — they showcase our values, teams, and real stories from across the globe.
Airwallex's Candidate Tradeoffs
If you’re weighing whether Airwallex is the right fit, these are the core tradeoffs to consider.
- Airwallex emphasizes managers developed through formal training to ensure consistency and strong leadership fundamentals, though that approach prioritizes standardized management practices over highly individualized styles.
Airwallex Employee Perspectives
“We want Airwallex to be the place where people can do the most meaningful work of their careers. That means setting a high bar, giving people real ownership, and making sure they have the support to grow as fast as the company does.”
Nothing is more important to me than our people. I want Airwallex to be a company where people are inspired to do the most impactful work of their careers and to have fun and be rewarded for doing it. We have had some missteps in this area in the past, as many start-ups do.
Looking forward, I want to double down on our commitment to empower our employees and highlight some of the mistakes we made in the hope it will help other startups to do things differently.
In our early years, we often hired on experience alone, but over time we learned that intellectual curiosity and merit were far stronger indicators of success in a company that is rapidly innovating. We also under-invested in our people and talent team – a strategic error that took us several years to rectify as we sought to build a dynamic culture and nurturing employee experience. This hurt us as we didn’t respond quickly enough to employee pain points while building our business at a rapid pace.
In the past two years, our company has matured in many ways. We’ve invested heavily in our people and talent team to help build a positive and thriving culture for our 1600+ employees. I’ve been consistently impressed by the ambitious talent we have hired and their ability to digest complex problems and propose creative solutions that vastly improve legacy approaches.
The company’s most recent H1 2024 employee survey saw 85 percent engagement and 92 percent sense of purpose scores – our highest yet, with a 92 percent participation rate across the company. It’s a promising sign of our actions to date. This has included reinvigorating our team-building events and redesigning our local and global town halls to provide regular updates on our business to help employees understand how their work relates to our business strategy. We have introduced more fireside chats and “ask me anything” sessions with myself and other global leaders to encourage transparency and connectedness, and these actions continue to evolve along with our culture.
Our score on performance management is also on the uptick at 89 percent – a positive sign of how manager training launched earlier this year is helping our people leaders engage more effectively with their teams. Growth and development scores are holding steady at 80 percent as we continue to build a more structured approach to mid-year and annual reviews to focus on immediate feedback and long-term career development for employees.
We also remain focused on the wellbeing of our employees. Non-negotiables for us include healthcare, mental wellness, and volunteer leave. In addition, every employee has equity in the business as we believe in rewarding everyone for what we’re collectively building. As we’re growing rapidly and geographically distributed among 23 offices globally (including Australia and Singapore), we’ve also established operating principles that define who we are and how we work together towards our goals.
As we seek to hire an additional 400 employees over the coming months, we are looking for people who add to our culture, and not just fit in. We must be better every day so we can continue to deliver on our mission to help businesses thrive. And I’m very much aware that we can’t do that without our number one asset – our people.
When I read some of our employees’ stories about how Airwallex has allowed them to pivot their careers, I see how our culture has grown roots. The sense of optimism, curiosity, determination and resilience in our people is clear and it’s these two quotes in particular that resonate with me:
This is a reflection of the company we are building and as we scale, our culture will continue to build one person at a time, one win at a time. We are building the global economic infrastructure that will empower businesses of all sizes to grow beyond borders.
As employees build their careers at Airwallex, we press ahead with technology at our core, building infrastructure and applications to empower businesses to operate anywhere, anytime, allowing entrepreneurs, business builders, makers and creators to access opportunities in every corner of the world.
The opportunity to build a durable impact on the global economy by being part of team Airwallex is immense. I hope the investments we are making in people and culture allow employees to do some of the most rewarding and impactful work of their lives.
Airwallex Employee Reviews
What People Are Saying About Airwallex
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Market Position & Stability: Recent funding rounds, rising valuation, and reported ARR growth indicate investor confidence and runway. Expansion of U.S. presence and additional licenses suggest durability in a regulated, global market.
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Career Growth: A large global footprint, dual global headquarters in San Francisco, and active hiring across regions point to expanded paths, scope, and mobility. Hypergrowth and a builder-first operating model create opportunities for ownership and rapid progression.
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Compensation: Compensation is presented as competitive, with base pay, short‑term incentives, and RSUs plus annual equity refreshes. Regular reviews of pay and bonus plans aim to maintain market competitiveness.
Airwallex's Awards
Airwallex's Benefits
Employee feedback used to shape policies and strategy
Encourages autonomy and ownership from employees
Established employee awards to honor work and contributions
Managers give public shoutouts and celebrate employee milestones
Managers offer consistent feedback loops
Provides modern technology across teams
Provides resources to build team camaraderie
Quarterly stipend for team building activities
Quarterly engagement surveys to gauge employee satisfaction
Transparent sharing of company-wide eNPS scores
Documented career progression frameworks
Documented path to leadership development
Encourages lateral mobility to expand skills and impact
Prioritizes promotion advancement based on impact
Promote from within
Provides customized development tracks
Regularly scheduled promotion review cycles for employees
Twice a year
Defined policies promoting a professional, respectful workplace
Defined values and mission statements
Documented operating principles
We have 12 operating principles
Documented policies and procedures to protect employee privacy and data
Engineering team utilizes pair programming
Hosts in-person all-hands meetings
Hosts in-person revenue kickoff meetings
Implements team-based strategic planning
Leadership is transparent and communicative
Mistakes are treated as learning opportunities
Open office floor plan to encourage communication and collaboration
Prioritizes mission-driven work in decision-making processes
Prioritizes real-world impact of work in decision-making processes
Promotes a strong in-person office culture
Uses an OKR operational model to clearly define goals and priorities
Allows work from home occasionally
Established expectations for communication between time zones
In-office days / expectations are defined
Provides work from home flexibility
Utilizes a flexible work schedule
Utilizes a hybrid work model
