Chewy is dedicated to being the most trusted and convenient online destination for pet parents (and partners), everywhere. On the Product Design and Research team, we embrace this vision (and our pets!). We create experiences that delight customers (and the businesses and veterinarians that support them) and empower them to keep their pets happy and healthy. As a team of collaborative, fun-loving designers, researchers, and builders, we're looking for creative and driven talent to join the pack.
We are looking for a Product Designer - Pet Health Content in Boston, MA or Bellevue, WA to join the Chewy Pet Health design team. We reach millions of pet parents every month and provide engaging, empowering content, and peace of mind through expert-written editorials and pet health tools. The ideal candidate will be adept at translating customer and business needs into innovative, well-crafted designs driving experiences that will meet the needs of our readers and enrich the Chewy ecosystem. You will play a meaningful role in defining the structure, layout and interaction for our content engagement experiences across multiple services and domains across Chewy and PetMD. You will be working with product, engineering, marketing, and creative partners as part of a strong Product Design organization.
What You'll Do:
- Product Vision & Problem Solving:
- Transform customer goals into compelling products that have purpose, simplicity, and are practical to build
- Develop multiple solutions for a specific challenge, drawing from standard design principles and Chewy's own design language, that can be delivered across a range of products, platforms, and devices with a bias for action and crisp prioritization
- End-to-End Design Process:
- Manage the design process for your projects from end to end: Discovery and concept brainstorming, flows and wireframes, and full-fidelity prototype designs
- Cross-Functional Collaboration:
- Collaborate with partners, product managers, developers, content strategists, user researchers, and other designers on cross-team initiatives
- Design Consistency & Quality:
- Champion cohesion and consistency to unite a growing family of products
- Communication & Stakeholder Engagement:
- Present your design process, inspiration, and decisions to partners, including C-suite executives
- Culture & Leadership:
- Nurture Chewy's culture and principles within your team and the design practice.
Basic Qualifications:
- Design Experience & Expertise
- 3+ years of experience as a user experience designer, interaction designer, information architect, or similar role
- Experience delivering high-quality digital products that deliver results and demonstrate the depth of your design and reasoning skills; illustrated in a portfolio or case studies
- Experience with rapid prototyping as part of your design process
- Leadership & Program Management
- 1+ years of experience leading large-scale product design programs
- Experience with prioritizing customer goals and articulating tradeoffs
- Communication & Problem Solving:
- Experience communicating and presenting complex problems
- Education & Qualifications:
- Bachelor's degree (or equivalent degree) in Design, HCI, or a related field, or equivalent professional experience in the design field
- Work Logistics:
- Position may require travel and requires time in the local office
Bonus:
- Visual & Systems Design
- Strong visual design skills (hierarchy, type, color)
- Experience with applying and evolving design system patterns
- Research & Insights
- Experience running small research studies independently
Hub Locations & Work Arrangement:
- Hybrid Model: 3 days in hub location per week
- Remote: This role is NOT a remote role.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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