Assist the Director, Process Excellence in mapping the “as is” and “to be” processes relevant to the rollout of the new ERP System (SAP S/4HANA) by:
- Providing guidance, support, and mentorship to process mapping experts within GSS, ensuring they have the necessary resources to support the successful rollout of the new ERP system;
- Working with the ERP system integrator to assist with documentation of the global design templates and process documentation supporting the ERP rollout;
- Collaborating with area owners and functional leads to understand existing business processes and document them accurately;
- Developing and maintaining accurate process maps using process mapping tools or software, ensuring these are comprehensive and user-friendly;
- Working closely with subject matter experts and relevant stakeholders to collect their inputs to establish end-to-end “to be” process including areas of harmonization and local design variations;
- Developing necessary documentations, (e.g. procedures, guidelines, working instructions, user guides) using range of sources and tools for process implementation;
- Defining measurable KPIs in consultation with functional leads and subject matter experts against the processes and analyse process performance; and
- Identifying process bottlenecks and opportunities to increase process efficiencies.
- Ad Hoc tasks assisting the wider GSS BMS team as requested.
Key Performance Indicators
Process Mapping- Accuracy: All process maps and documentations accurately reflect the “as is” and “to be” processes.
- Timeliness: Meets project deadlines and delivers process maps and documentations in a timely manner to support project timelines
- Quality: Produces high-quality process maps and documentations that are easy to understand, follow and maintain.
- Positive and satisfactory feedback from internal clients and counterparts.
- Establish collaborative relationships with the members of the team, divisional counterparts and internal clients.
- Professional ethics and standards are maintained.
- Candidate must possess at least a Bachelor's/College Degree in industrial engineering, process engineering, business management or any equivalent degree
- Lean Six Sigma certification is preferred
- Strong knowledge of SAP S/4HANA and involvement in past ERP rollout projects would be essential
- With at least 5-7 years solid working experience in process mapping, process documentation, project management and previous ERP rollout project involvement
- Proficiency in using process mapping tools and software (e.g. Visio, SAP Signavio, Nintex Promapp) would be essential
- Excellent analytical and problem-solving skills with the ability to critically analyze complex processes
- Attention to detail and a commitment to delivering high-quality process documentation
- Strong technical writing with experience in delivering end-user documentation including procedures, process maps and training materials
- Superior written and verbal communication skills
- Excellent organisational skills, the ability to track multiple tasks at once and prioritise activities
- Ability to work independently and liaise with staff and management at all levels
- Can work with minimal supervision and has a leadership potential
- Ability to cope with ambiguity and change and maintain high level of professionalism when working under pressure
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!
Skills Required
- Bachelor’s or College Degree in Industrial Engineering, Process Engineering, Business Management, or an equivalent field
- At least 5–7 years of experience in process mapping, process documentation, project management, and ERP rollout projects
- Strong knowledge of SAP S/4HANA
- Experience participating in previous ERP rollout projects
- Proficiency with process mapping tools such as Visio, SAP Signavio, or Nintex Promapp
- Lean Six Sigma certification
- Excellent analytical and problem-solving skills
- Strong technical writing experience producing procedures, process maps, and training materials
- Superior written and verbal communication skills
- Excellent organizational skills and ability to manage multiple priorities
- Ability to work independently with minimal supervision and collaborate with staff and management at all levels
- Leadership potential and ability to mentor process mapping experts
- Ability to cope with ambiguity, change, and pressure while maintaining professionalism
What We Do
Surbana Jurong and our member companies are a global multidisciplinary consultancy group with more than 120 offices in over 40 countries. We are architects, designers, planners, engineers and other specialists, driven by progressive thinking to create a better built environment. We are united in our mission of Building Cities, Shaping Lives. By designing and delivering quality housing, workspaces, roads, rail, hydropower, dams, underground and coastal protections and other critical infrastructure, we are creating smart and sustainable spaces where communities and businesses, present and future, can thrive. With over 70 years’ experience delivering projects worldwide, we see every project as an opportunity for us to fulfil aspirations and enrich lives. Join us, and join a culture of innovation, passion for problem-solving and commitment to shaping a better future.
