We are seeking a talented individual to join our Operations team at Marsh Risk India, a Marsh business. This role will be based in Mumbai This is a hybrid role that has a requirement of working at least three days a week in the office
Process Manager – Operations
We will count on you to:
- Responsible for consolidating data governance, enhancing claims reporting with actionable insights for the business (a key ask), developing carrier-level dashboards, and ensuring global reporting.
- Support consolidation of grievance with NPS.
What you need to have:
- MBA
- 2–6 years in employee benefits/group insurance ops (TPA/claims/endorsements); HNI/corporate client exposure preferred
- Strong English communication; MS Excel/PowerPoint; high ownership and stakeholder management
What makes you stand out?
- Strong analytical and problem solving and skills.
- Good communication skills..
- Ability to work independently and within a team.
- Organised, self-discipline and pro-active.
- Good multi-tasking ability.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.Skills Required
- MBA
- 2 to 6 years of experience in employee benefits or group insurance operations, including TPA, claims, or endorsements
- Strong English communication skills
- Proficiency in Microsoft Excel and PowerPoint
- Strong ownership and stakeholder management skills
- HNI or corporate client exposure
- Strong analytical and problem-solving skills
- Ability to work independently and within a team
- Organized, self-disciplined, and proactive approach
- Good multitasking ability
What We Do
Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].
