Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.
Process Improvement and Training Intern
Job Summary:
Drive change management activities such as documentation updates and development of training sessions/videos that are a result of audit recommendations, process improvement activities, and new process introduction.
What You'll Do:
- Assist in developing and updating quality management documentation
- Assist with project communications by preparing presentations and stakeholder updates
- Assist in creating training materials for quality processes and project management
- Contribute to continuous improvement efforts through fresh perspectives and innovative ideas
- Gain exposure to various business units and understand their quality and project management needs
- Support compliance activities by maintaining compliance tracking systems and implementation of remediation activities / change management
- Participate in project reviews and post-mortems, documenting key insights and recommendations
What We Need:
- Currently enrolled in a college or university program
- Proficiency in Microsoft Office Suite
- Basic understanding of project management concepts and methodologies
- Knowledge of process mapping tools (Visio, Lucidchart, or similar)
- Detail oriented mindset
- Ability to manage multiple tasks simultaneously and prioritize effectively
Desired Qualifications:
- Critical thinking skills to evaluate processes and identify improvement opportunities
- Research skills for gathering and synthesizing information
- Excellent written communication skills for creating clear, professional documentation
- Self-motivated with ability to work independently while knowing when to seek guidance
What You'll Need to Succeed:
- Curiosity and willingness to learn from experienced quality and project managers
- Strong organizational skills, especially when supporting multiple projects
- Ability to document processes clearly and accurately
- Willingness to collaborate with cross‑functional teams
- Initiative to bring fresh perspectives and propose improvement ideas
- Professionalism in preparing summaries, briefings, and presentations
Base Salary Band: $20.00 - $23.00
Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description.
About PatientPoint:
PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com.
Latest News & Innovations:
- Why is PatientPoint a Best Place to Work! Read More
- Teammate Honored as "Top Woman in Tech". Read More
- Recognized on Vault’s Top Internship List. Read More
What We Offer:
We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.
PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V
Skills Required
- Currently enrolled in a college or university program
- Proficiency in Microsoft Office Suite
- Basic understanding of project management concepts and methodologies
- Knowledge of process mapping tools such as Visio or Lucidchart
- Detail-oriented mindset
- Ability to manage multiple tasks and prioritize effectively
- Critical thinking skills for evaluating processes and identifying improvement opportunities
- Research skills for gathering and synthesizing information
- Excellent written communication skills
- Ability to work independently and seek guidance when needed
- Strong organizational skills supporting multiple projects
- Ability to document processes clearly and accurately
- Willingness to collaborate with cross-functional teams
- Initiative to propose process improvement ideas
- Professionalism in preparing summaries, briefings, and presentations
What the Team is Saying
PatientPoint Compensation & Benefits Highlights
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Leave & Time Off Breadth — Paid time off includes five weeks of flexible time, seven paid sick days, and 11 paid holidays. The amount and flexibility stand out within the package.
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Retirement Support — The 401(k) plan features a 3% safe-harbor company contribution with participation starting on the hire date. This automatic contribution adds meaningful value to total compensation.
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Parental & Family Support — Paid parental leave ranges from four to 12 weeks and fertility reimbursement is available up to a $10,000 lifetime maximum. These offerings broaden family support alongside options like dependent care FSAs and pet insurance.
PatientPoint Insights
What We Do
Our mission is to improve health outcomes through behavior change at the point of care and beyond. Every day, people make choices that shape their health, and at PatientPoint, we strive to support those decisions with the right information delivered at the right time. We're proud to power the largest network of digital devices in doctor's offices across the country — 125,000 healthcare providers, 32,000 offices, 169,000 digital devices, and 14+ specialties, with 1 in 3 prescriptions written by a PatientPoint provider. Through partnerships with trusted healthcare brands like Pfizer, P&G, Sanofi, Merck, NatureMade, and Bristol Myers Squibb, we're making a real difference — reaching more patients every day with the personalized content they need to guide their healthcare decisions. From the top down, we operate within a culture of collaboration and open-minded thinking. We're in it to win it as a team, not competing with each other. Your ideas are equally valued by leadership and colleagues alike. Our employees embody our values: trustworthy, driven, innovative and welcoming of diversity. We're always learning and encourage entrepreneurial thinking. We challenge the status quo and welcome new ideas from every corner of the organization. You can help make a difference in healthcare by discovering solutions that provide value to patients, providers, and sponsors. As a growing, evolving company, we offer real career and learning potential. You'll advance the industry, develop your career goals, and be rewarded for your efforts. PatientPoint is the trusted, established leader in patient engagement. Joining us means stability, rewards and benefits, professional growth, and the knowledge you're in the right place to do your best work.
Why Work With Us
We are a dynamic team committed to improve health outcomes through behavior change at the point of change and beyond. We innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.
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PatientPoint Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
PatientPoint is a remote-first company with teammates in 30+ states. Our headquarters is in Cincinnati, along with our Innovation Center in NYC offers space for in-person collaboration while we stay connected through a strong virtual culture.
