About this opportunity
This is an opportunity for an experienced Problem Manager to support telecommunications network performance across CS/PS Core and Transmission domains, including IP RAN/Core, Voice, Access, Core and Sync technologies. The role focuses on strengthening the Problem Management process, resolving chronic and recurring network issues, and improving operational stability across managed services delivery.
You will work with technical teams, stakeholders, vendors and data analytics teams to identify root causes, define solutions or workarounds, and support initiatives that reduce incidents, alarms, tickets and work orders while improving customer experience and network health.
What you will do
- Lead reactive, proactive and enhanced problem management activities to identify, analyse and resolve recurring network issues.
- Conduct post-incident reviews, root cause analysis and corrective action tracking.
- Drive work order, ticket and alarm reduction initiatives across managed services contracts.
- Analyse alarms, trouble tickets, work orders and network performance reports to identify chronic issues and improvement opportunities.
- Collaborate with analytics teams to generate insights, support predictive analysis and identify automation opportunities.
- Prioritise problems based on risk, impact and severity, maintaining risk registers and mitigation actions.
- Build and maintain a knowledge base of problems, root causes and solutions to reduce repeat incidents and improve network health.
You will bring
- 7 to 14 years' telecommunications experience, including 5 to 8 years across CS Core and/or Packet Core.
- Strong knowledge of 2G, 3G, 4G, 5G SA/NSA, 3GPP standards and protocols including SIP, Diameter, BICC, SIGTRAN, CAMEL and MAP.
- Hands-on experience with Voice Core CS and Packet Core nodes, including MSC, MGW, STP, UDC, APG, SGSN-MME, GGSN/EPG and SAPC/PCRF.
- Good understanding of IMS, roaming data, call flows, GRX, MPBN, Linux, IP networking, virtualisation, Cloud NFVI and NFVO.
- Strong understanding of ITSM frameworks, incident management, problem management, root cause analysis and continuous improvement.
- Knowledge of Ericsson Operations Engine, MS TOP, failure causes and corrective and preventive action processes is highly regarded.
- Strong analytical, problem-solving, presentation and stakeholder management skills, with a proactive, customer-focused approach.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Australia (AU) || Sydney
Skills Required
- 7 to 14 years' telecommunications experience, including 5 to 8 years across CS Core and/or Packet Core
- Strong knowledge of 2G, 3G, 4G, 5G SA/NSA and 3GPP standards and protocols including SIP, Diameter, BICC, SIGTRAN, CAMEL and MAP
- Hands-on experience with Voice Core CS and Packet Core nodes (MSC, MGW, STP, UDC, APG, SGSN-MME, GGSN/EPG, SAPC/PCRF)
- Good understanding of IMS, roaming data, call flows, GRX, MPBN, Linux, IP networking, virtualisation, Cloud NFVI and NFVO
- Strong understanding of ITSM frameworks, incident management, problem management, root cause analysis and continuous improvement
- Knowledge of Ericsson Operations Engine, MS TOP, failure causes and corrective and preventive action processes
- Strong analytical, problem-solving, presentation and stakeholder management skills, with a proactive, customer-focused approach
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage options are described as broad, with multiple medical plan choices (often three) plus dental and mental health resources. U.S. materials also reference PPO and HDHP options, and some teams contribute to HSAs.
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Retirement Support — U.S. postings outline a 401(k) with an automatic 3% company contribution plus matching that reaches 4% when employees contribute 5%. This combination is repeatedly listed in role postings and characterized as strong for the sector.
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Parental & Family Support — U.S. job descriptions frequently cite up to 16 weeks paid maternity leave and 6 weeks paid parental/adoption leave at 100% pay. These benefits are positioned as exceeding many U.S. corporate policies.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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