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Atlassian provides tools to help every team unleash their full potential.
The Role
Lead technical strategy and cross-functional execution for agent integrations, quality measurement, observability, API governance, monetization, rate limits, quotas, runtime safeguards, and platform roadmaps. Translate ambiguous, multi-team challenges into milestones, ownership models, technical decisions, and scalable standards for tool ecosystems and automation platforms.
Summary Generated by Built In
Engineering | Seattle, United States | Remote, Remote | Sydney, Australia
We are seeking a Principal Technical Program Manager to drive technical strategy and cross-functional execution across our agent integration, quality, and API governance platform layers.
In this role, you will lead the platform and programs that help agents connect reliably to first- and third-party tools, establish practical ways to measure and improve agent quality, and govern agent and automation traffic through rate limits, quotas, API standards, and runtime safeguards. The scope will evolve as the platform and industry mature, so success requires strong technical judgment, structured execution, and comfort operating in ambiguity.
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Key Scope & Core Responsibilities
Agent integrations and tool ecosystem
Agent quality and observability
API monetization, governance and runtime controls
Cross-functional execution
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
Please visit
We are seeking a Principal Technical Program Manager to drive technical strategy and cross-functional execution across our agent integration, quality, and API governance platform layers.
In this role, you will lead the platform and programs that help agents connect reliably to first- and third-party tools, establish practical ways to measure and improve agent quality, and govern agent and automation traffic through rate limits, quotas, API standards, and runtime safeguards. The scope will evolve as the platform and industry mature, so success requires strong technical judgment, structured execution, and comfort operating in ambiguity.
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Key Scope & Core Responsibilities
Agent integrations and tool ecosystem
- Drive standardized tool-calling interfaces, action schemas, and integration patterns across internal and external ecosystems.
- Partner with Security and Identity teams on authentication, token exchange, permission scopes, tenant isolation, and credential management.
- Improve onboarding and lifecycle management for teams and partners adding tools, skills, and automated actions.
Agent quality and observability
- Define practical quality measures for agent accuracy, task completion, tool selection, groundedness, safety, and user experience.
- Establish representative test sets and eval benchmarks, golden scenarios, and regression practices for prompt, model, tool, and workflow changes.
- Partner with engineering teams on agent traces and telemetry that make multi-step execution, tool failures, latency, and quality issues diagnosable.
API monetization, governance and runtime controls
- Lead rate limiting, tenant quotas, concurrency controls, and traffic-shaping strategies across agent APIs and automation triggers.
- Establish safeguards for runaway loops and downstream failures, including timeouts, retries, backoff, circuit breakers, and graceful degradation.
- Drive API standards, versioning, backward compatibility, breaking-change management, and deprecation practices.
- Drive API monetization capabilities such as standardization of API units, metering, integration across all experiences and interfaces
Cross-functional execution
- Turn ambiguous, multi-team problems into clear roadmaps, milestones, ownership models, and technical decision documents.
- Facilitate trade-offs such as synchronous versus asynchronous tool execution, live versus offline quality signals, and global versus tenant-scoped controls.
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
Please visit
What the Team is Saying
Tiffany
Engineering Senior Associate, United States
Gautam
Software Engineer, United States
Tygrr
Product Manager, United States
Ashleigh
Frontend Engineer, United States
Jensen
Senior Frontend Software Engineer, United States
Javier
Senior Solutions Engineer, United States
Atlassian Compensation & Benefits Highlights
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Parental & Family Support — Parental leave spans 26 weeks for birthing parents and 20 weeks for non-birthing parents, alongside inclusive family-formation benefits such as fertility treatment, adoption, and surrogacy. Additional supports include menopause resources and caregiving-related programs.
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Retirement Support — Retirement programs include a U.S. 401(k) company match with immediate vesting and multiple contribution options. These are complemented by other financial wellbeing tools like HSAs/FSAs.
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Healthcare Strength — Medical coverage is paired with mental-health resources, disability and life insurance, and options such as HSA/FSA. Descriptions also point to solid plan choices with access to counseling, coaching, and 24/7 support.
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The Company
What We Do
Atlassian creates teamwork solutions for high-performing teams. Our portfolio of collaboration and work management software products includes Jira, Confluence, Trello, Loom and Rovo. More than 300,000 businesses worldwide rely on Atlassian’s technology, including 80 percent of Fortune 500 companies. Our solutions support various business teams and they help organizations plan, track, and deliver their biggest ideas together.
Why Work With Us
At Atlassian, we believe we can accomplish so much more together than apart — which is why everything from our tooling — to our distributed workforce — to how our teams are structured is rooted in collaboration. Come join us and help unleash the potential of every team.
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