It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you’ll do:
- Technical Architecture & Strategy Define and own the long-term technical architecture, making critical build vs. buy decisions to ensure systems remain resilient as the platform scales 10x
- Platform & Infrastructure Design and build core infrastructure services and microservices that serve machine learning, frontend, and platform teams
- Business Alignment Align technical architecture with business goals, ensuring engineering velocity, system reliability, and infrastructure costs directly support customer acquisition, retention, and time-to-market
- Hands-on Engineering Write high-performance, clean, and maintainable production-grade code across the stack (K8s, Python, Golang, Postgres etc.)
- Cross-functional Execution Drive and deliver business-critical engineering outcomes in close collaboration with cross-functional engineering teams
- Engineering Culture Mentor senior engineers, champion engineering excellence, and foster a culture of rapid, impact-driven innovation
- Ownership & Initiative Identify critical system and business gaps proactively, propose solutions, align stakeholders, and drive execution with a high degree of ownership
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- Experience 15+ years of software engineering experience with a demonstrated progression into Principal or Sr. Staff Engineer capacity at a high-growth tech company or top-tier AI lab
- Technical Proficiency Strong hands-on coding ability with deep design thinking, capable of driving both code-level execution and system-level architecture decisions. Proficiency in any programming language with ability to adapt — K8s, Python, Golang, Postgres and data lakes preferred
- Distributed Systems Proven experience in distributed systems — performance, scalability, latency, optimization, and monitoring
- Commercial Mindset Demonstrated ability to connect engineering decisions to business outcomes such as latency improvements, driving margin efficiency, and enabling rapid product feature launches
- High Agency Self-driven with strong ownership, ability to identify system and business gaps, propose solutions, align stakeholders, and execute at startup pace
- Product & AI Mindset Experience integrating or evaluating AI tools and workflows in engineering processes and decision-making
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Skills Required
- 15+ years of software engineering experience
- Demonstrated progression into a Principal or Senior Staff Engineer capacity
- Experience at a high-growth technology company or top-tier AI lab
- Strong hands-on coding ability and system-level architecture experience
- Proficiency in at least one programming language with ability to adapt
- Experience with distributed systems, including performance, scalability, latency, optimization, and monitoring
- Experience integrating or evaluating AI tools and workflows in engineering processes and decision-making
- Experience leveraging or critically evaluating AI in work processes, decision-making, or problem-solving
- Experience connecting engineering decisions to business outcomes
- Strong ownership, self-direction, stakeholder alignment, and execution ability
- Kubernetes, Python, Golang, PostgreSQL, and data lakes
What the Team is Saying
ServiceNow Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, and prescription benefits alongside HSA support, counseling, and an employee assistance program. Affordable insurance, mental‑health resources, and wellness support are cited as particular strengths in the U.S.
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Leave & Time Off Breadth — Time off includes 12 paid holidays and vacation that increases with tenure, reaching about 20 days after five or more years. Some teams also offer flexible or unlimited PTO, though practical usage can depend on workload and manager expectations.
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Equity Value & Accessibility — Equity programs such as RSUs, an employee stock‑purchase plan, and stock discounts are described as valuable parts of total compensation. Bonuses and annual increases further enhance the package for many roles.
ServiceNow Insights
What We Do
As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Why Work With Us
By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company, you can grow your career faster.
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ServiceNow Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.
