Principal Product Manager, Windows Feedback and Quality

Posted Yesterday
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Redmond, WA, USA
In-Office
143K-304K Annually
Expert/Leader
Software • Quantum Computing • Metaverse • Infrastructure as a Service (IaaS)
The Role
Lead product strategy for Windows Feedback Hub and quality systems. Use customer feedback, telemetry, reliability, release, and product signals to identify quality improvements, define success measures, and establish feedback loops. Partner with engineering, data science, research, support, and communications teams to synthesize complex inputs into priorities and recommendations. Explore responsible AI-assisted capabilities for feedback analysis, issue detection, and engineering efficiency.
Summary Generated by Built In
Overview
Windows is used by billions of people worldwide, making customer feedback and product data essential to understanding and improving their experiences. The Windows Insider Program team within Windows Servicing and Delivery (WSD) is hiring a Principal Product Manager to shape the evolution of the Windows Feedback Hub and improve how Windows teams turn feedback, telemetry, and related signals into product and engineering decisions that improve Windows quality and build customer trust.
 
In this role, you will set direction across two connected areas: customer feedback experiences and data and telemetry analysis for Windows quality. You will work across engineering, data science, research, support, and communications to turn complex signals into clear priorities, measurable outcomes, and improvements for customers. You will have opportunities to deepen your expertise in large-scale quality systems, customer feedback, product analytics, and responsible Artificial Intelligence (AI) assisted analysis.

At Microsoft, our mission—to empower every person and every organization on the planet to achieve more—guides how we partner with customers to deliver trusted, impactful solutions. With a growth mindset culture, we innovate responsibly and measure success by shared progress—people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

Responsibilities
  • Define and drive product strategy, success measures, and feedback loops Windows customer feedback experiences, including the Windows Feedback Hub.
  • Use customer feedback, telemetry, reliability, release, and other product signals to identify opportunities to improve Windows quality.
  • Explore AI-assisted capabilities that can improve feedback quality, analysis, issue detection, and engineering efficiency.
  • Synthesize complex technical and customer inputs into clear recommendations for engineering teams and leadership.

Qualifications

Required Qualifications

  • Bachelor's Degree AND 8+ years experience in product/service/program management or software development.
    • OR equivalent experience.

Other Requirements

  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
    • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. 

Preferred Qualifications

  • 10+ years of experience leading product strategy and delivery in a large technology environment, with proven success partnering across engineering, design, and business teams to ship products from inception through launch.
  • Ability to develop, understand, and apply domain-specific technical knowledge to suggest and deliver product designs and specifications that deliver business outcomes.
  • Ability to communicate complex ideas clearly and persuasively to senior leadership and cross-functional stakeholders.
  • Demonstrated big data experience, with the ability to evaluate complex information and produce actionable business insights and reports.

#WSDJOBS


Product Management IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay


This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.



Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Skills Required

  • Bachelor's degree and 8+ years of experience in product, service, or program management or software development, or equivalent experience
  • Ability to meet Microsoft, customer, and/or government security screening requirements
  • Microsoft Cloud Background Check upon hire or transfer and every two years thereafter
  • 10+ years leading product strategy and delivery in a large technology environment
  • Experience partnering across engineering, design, and business teams to ship products from inception through launch
  • Ability to develop and apply domain-specific technical knowledge to deliver product designs and specifications
  • Ability to communicate complex ideas clearly and persuasively to senior leadership and cross-functional stakeholders
  • Demonstrated big data experience and ability to produce actionable business insights and reports

Microsoft Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.

  • Fair & Transparent Compensation Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
  • Retirement Support Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
  • Parental & Family Support Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.

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The Company
HQ: Redmond, WA
206,870 Employees
Year Founded: 1975

What We Do

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.

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